SureStay Plus by Best Western Mobile I-65

We booked ahead on our trip. I read previous reviews and thought it would be ok for the one night on our way through. It was NOT ok. The girl at check in was in a horrible mood. Check in was slow. The place was rundown, but it was like 2am and we had already paid for it. Figured it couldn’t be too bad. With two kids in tow we walked down the run down hallway. The “laundry” room had been kicked in. Our door was stuck and we had to body slam our way in. Immediately upon opening the door it smelled like rotten lettuce. It was for one night, the kids were half asleep so we figured it would be fine. Smells you can get used to, right? I refused to even go in the bathroom the place was gross. The carpet was sticky and damp, filthy, needed to be replaced years ago. The room was humid, so everything was damp and musty. We pushed through and tried to make it work. All night you could hear someone upstairs banging and dragging things around. We laid out our clothes and packed everything as much as we could so we could leave as fast as possible. Checkout was quick. No point in complaining to front desk staff they didn’t seem to care. According to the flyer in the room breakfast was supposed to include toast, yogurt, biscuits and gravy, etc. However their breakfast had a few pieces of bread, a couple of yogurt cups, and boiled eggs. We left and went to Waffle House (where I felt more comfortable to brush my teeth). I am completely disappointed in the Best Western brand.

There was only one pillow on the bed and one pillow that was shoved in the closet with some bizarre red stains….. Pretty sure the bed had some interesting stains as well, I just closed my eyes and tried not to think about it because I was exhausted, I tried to avoid thinking about the trauma of what those random stains could’ve been, I do know that they were red tinted….

The parking is in the back, however the door would not work so you had to walk to the front each time. Our first room was dirty, AC wasn’t working nor the mini fridge. The pull out couch would not pull out and had a sunken spot in the seat. The second room was cleaner however, the floors looked like they were not vacuumed.

Room was dirty and stunk like cigarettes. I left and requested a refund.

I like this hotel because the doors are inside instead of outside. Also what they could have did better was have better Internet service but overall it’s a nice hotel.

1. (Check in went smooth) 2. (Nice and patient staff.) 3. No Towels in the room. THANKFULLY WE HAD OUR OWN AND WALMART IS 5 minutes away 4. No Microwave although listed we should have one. 5. Mold on the shower curtain and ceiling Broken towel rack hangin off the wall. 6. The key cards to the door had to be reset everytime we left our room. Huge inconvenience 7. The back door where you park did not work with the key card. Someone always had a rock in the door. Major safety concern. 8. Broken ice machine that leaked all over the hallway floor 9. Room had strange odor 10. No breakfast although listed. 11. Curtains to the window stained and had a strong odor 12. (Shower water Nice and Hot) very dim lighting In The bathroom 13. Trash always over flowing in the hallway and vending area. 14. (Quiet hotel during the evening overall) 15. Thankfully we were on the first floor because the only elevator in the hotel was Out Of Order. I DON’T OFTEN GIVE NEGATIVE REVIEWS. I CREATE CONTENT AND THIS WAS THE MOST DEPLORABLE PLACE I HAVE EVER SEEN AND SLEPT. VERY DISAPPOINTED.

Nice stay, carpets in room needs to be shampooed, and thoroughly cleaned and checked had to get a new room, Housekeeper needs attitude adjustment front desk pregnant lady needed to be home attitude was understandable, but over all better than most rooms i stayed on that strip definitely 8 out of a 10

Convenient location and price

Upon arrival raw meat in fridge, air didn’t work properly was blowing heat whole time and dirty . Left after 10 minutes in room .

Waste of time and money. Had to buy our own towels because there was none clean after four hours of checking in.