SureStay Plus by Best Western Mobile I-65

The first room I was given, I walked into water bottles on the bedside table, the beds still messed up from the last guests and trash in the receptacles. Room number two the beds were “made” but there was makeup on the pillows and hair on the fitted sheet. There was also hair in the tub, no drain cover and no shower curtain. The third room… beds still had pillow cases that looked unchanged, the blanket had dirt/debris on it and the tub was not all the way clean. Room number FOUR was on a different floor and appeared to be clean. Bedtime came and my daughter found a piece of metal in/on the blanket and then this morning woke up to go to the restroom and found a bug crawling on the toilet seat. The manager stated she didn’t know how to give me a discount due to having booked through a third party, but gave me her personal cell number and requested that I call her directly the next time we’re in town and she would give me a discount and it would “be better” next time and that they’d only taken over management of the hotel two weeks ago. The maintenance man, walked with me to try and find a clean room. He was amazing. The front desk attendant was also great. She actually stated she knew the way to do a discount and was trying to show the GM. Who then stated she would discount this stay and still wanted me to come back and try the hotel again. I went to check out this morning to find no discount had been done. So the managed lied to my face. Why would I want to try again!?!

The property was.quiet. i didnt like the breakfast.

Need to do a better job clearing snow

This particular lodge was tolerable at best. My room was clean and comfortable. However, I had to request a wastepaper basket because there was none in my room. Also, the ironing board was broken. Luckily, room service replaced it upon my request.

DO NOT STAY HERE!!! Read the reviews, they will blatantly double charge you and lie about it! The rooms are trashy and there are bugs crawling around everywhere. You will have a much better experience sleeping in your car in the surestay parking lot than in one if their rooms

I booked a stay for Feb. 14-15 I didn't get the guy's name who was working the front desk that evening when I checked in.He did an exceptional job.He was doing everything,from checking in,changing rooms,taking care of the quest needs.I saw no one else there.He was also there when I checked out the next day.Get the guy some help!!!

No breakfast to speak of, although breakfast was supposedly included.

Nice friendly

Thieves. Would not refund my money and took payment for a room I did not stay in. Will never stay at a best western anywhere.

Pretty nice rooms, some updateing has been done. Comfortable beds, the first room they gave me did not have a refrigerator, new room I was given did not have a glass bottom in microwave. Not bad, Seen Worse.