The Peoria Hotel, SureStay Collection by Best Western

The room was clean and nice, the breakfast had a few issues with the drinks having too much water and the pool under maintenance, but nothing we minded adjusting to.

Lobby and staff were polite, but once we hit the elevator we knew something was wrong, it smelled strongly like urine. Pool was broken with no notice. Got into the room and it smelled of mildew. The couch had dirty stains on it as well as the carpet and the room was very out dated. We ended up leaving.

Just a nice surprise

Need a place to stay with little kids to break up a trip to Indianapolis. We found Springhill suites in Peoria and thought it can’t be that bad because it’s a Marriott property. Boy were we wrong. When we arrived we found out the pool was “down for maintenance”. In reading reviews it sounds like the pool has been down since at least January. We went to look at the pool to see what was going on. There were HVAC units being stored in the pool room and the lights were hanging out of their sockets in the pool itself. No mention of this was made when I called the hotel to make my reservation and discount was offered for the misleading information. Upon entering the room you could tell it was very dated and lacked maintenance. My 1 year old son quickly found that the door stop was not secured to the floor and was found sitting with the door stop and a 4” screw after he pulled it out of the carpet. The good about the hotel is it is near a lot of decently priced food options. Time for bed, or so we thought. The beds are very hard, pillows too soft and sheets scratchy. This made for a short night. In the morning we got up to find that the shower in our room was broke and we could not shower. Thankfully family was staying in an adjoining room so we could shower over there. We called the front desk and they said “we can give you 1500 points” uhh ok I guess. That does nothing for me since I still don’t have a working shower in my room. Also, how was the shower even cleaned when the shower was broken. We headed down to a very limited breakfast. The highlight of the breakfast was the microwaved sausage patties that resembled hockey pucks. My son had white socks on in our room for less than 2 hours. When we left the hotel the socks were so dirty from the floor in our room that we had to change them. The carpet is full of stains and there was no way housekeeping had done any floor cleaning in the room. We made a list of issues during the stay and made contact with the front desk upon checkout. Sorry’s were given but they couldn’t not process any refunds as the GM had to review the issues first and they were not present at the hotel at 9:45am on a Friday. We pressed some more and were able to get an employee to process full refunds on both rooms. Trust the reviews on here. Marriott has lost a customer over their blatant disregard for this property.

Could not turn water oo all the way in shower

Our room was not clean, and breakfast was bare.

Room was spacious, and breakfast was great. We will definitely stay at a Springhill Suites again.