South Lodge

The check in

Dinner reservation had been made and paid for, and placement of table was well below par for a 5 star hotel. It was set off from the other tables - a 6 seater table set for two behind the cutlery and condiment section with a ghetto blaster delivering music to the whole dinner area. Staff were argumentative regarding the discussion. A table was later offered to us at 2145 after having reserved at 2030. Areas were closed off due to "functions" however there were no functions it was simply to avoid having to clean the area - it limited where one could sit and relax. There was flower remains all over the floor and staff were aware of this and didnt make an effort to clean it up. The restaurants were clearly closed as dinner was served outside and doors were barricaded with furniture as opposed to just being closed. Very disappointing overall.

Beautiful property

Noisy aircon in room and hard bed

The rooms, the lake, the staff, the Spa

I would have liked the log fires in the communal areas to be lit, its”s Winter, i wanted to play a board game in a cosy environment.