South Lodge

Great location.

Nothing.

Loved that we had sky sports in our room and the room was very large with 2 bath tubs in the bathroom but I did pay 525 for one night without breakfast

Have been before the spa was built and loved it. Now the spa is there is now more expensive but the service is no where near what it used to be. Waited over 20 minutes for a coffee order and had to ask staff to chase. My breakfast was awful. Poached eggs were so u der cooked only the outside was white the egg itself was uncooked. The meal at the botanica was also not what I had experienced previously felt very rushed and was uncomfortable due to the smell of body odour from those in the gym. Would have eaten in the camelia but is closed on a Sunday and the pass tasting menu did not offer any vegetarian option so had no choice but to eat in the botanica. Becoming more like pennyhill it's sister hotel which i dislike as its all about the spa and not the beautiful service and location and customer satisfaction that south lodge once held in abundance

It’s our 3rd time here , we love it. The spa is amazing and the grounds are so beautiful. Had the best dinner in the Camilla restaurant also had the best facial Iv ever had , left my skin glowing.

Friendly lovely staff - beautiful building & fabulous room

This is our 3rd time visiting South Lodge and the Spa. Beautiful building and grounds and definitely feels like a treat as soon as you pull into the car park. The hotel is very well maintained and presented. The Spa is excellent and spotless and we all loved our treatments. The food both in the Botanica and Camilla restaurant are of very high quality.

Some of the staff were not as customer centred as they have been previous visits. Not rude but definite improvements could be made. We had a misunderstanding on our original booking which we had to cancel and rebook and I found the girl I dealt with on the phone to be obtuse and not motivated to try to secure for us the best deal for our party of 4. Also in the Camilla restaurant we were presented with a set menu £90 for 3 courses. No one in our group would be able for 3 courses, so we had to ask the price for 1 or 2 courses. In the end 2 of us had 2 courses at £75 pp and 2 of us had just one course at £50 pp. £50 for one course (very small portion sizes so thank goodness for the delicious complimentary bread) is extortionate and we felt taken advantage of on what was already a very expensive break. £2,400 for 4 people which included 2 rooms, 4 treatments, lunch on day of arrival, dinner in Camilla, after dinner drink in the bar and coffee before we left.

Everything

Nothing

Hotel was nice

Spa was out side and you had to leave the hotel to get to it not good