Extended Stay America Suites - Auburn Hills - University Drive

Old hotel but valuable

Good stay comfortable rom and amenities were rxcell

Staff made the best with what they had but it’s clear this property is in serious need of repair and update.

No pots and pans in kitchen. It was a fair stay . Room was not updated but clean. Sofa bed was not good rather my son sleeps on floor . No pillow sheets and blanket provided for my son as we booked for three person. But for one night stay it was ok. But for extended stay little not considerable .

It states free breakfast on Hotel.com. There is no breakfast, there’s coffee and a packet of instant oatmeal. It’s more of a place that people live at than a hotel. Zero frills, nice people who work there

I asked for TV remote which was not provided

Upon arrival I checked in and went to my room. It was dirty! Had not been cleaned from the previous guests. I went to the front desk and the guy acted like that is common. He asked me if I wanted to be on the first floor bc he knows the people that clean the second and third floor and they aren’t good. So I agreed to take a first floor room. When I got in that room the toilet was broken and there was no lock on the window. It was late so I stayed and left the next morning and checked out when I was supposed to be there for a week. When I contacted hotels.com for a refund they wouldn’t give me one. They said the property said no. I called the property directly or tried to and never got an answer. This hotel is in a rough area and for no lock on the window and broken toliet I should not have to pay!

The staff was very sweet and accommodating. Moved me to another room after the light couldn’t be fixed in the bathroom. Decent location and looks like they’re trying to keep up with the place.

The price for the area is good

The hallway in the stairwell needs some attending. It was dirty and smelled like pee. The rooms are nice, and big everything g else was greeat!! Will be back.