Extended Stay America Suites - San Antonio - Airport

Location

After check in. We went to our room. Bathroom had not been cleaned. Hand towel and washcloth on sink were dirty. No towels were there. There was urine all over the toilet seat. We saw a roach in the kitchen. Fridge was dirty. Pillow cases still had makeup on them from last tenant. Top of the list there was PUBIC HAIRS in our made up bed. We went to Walmart and bout our own cleaning supplies since it was too late to get another hotel. Staff gladly gave us new towels and bed linens. This was our fist and last stay there. Why would you even want to give a filthy room to someone.

La ubicación

Mala atención de la recepcionista, nunca había nada, ni toallas, ni papel higiénico, el desayuno se limitó a café, no deben engañar a los huéspedes con desayuno incluido cuando solo dan café y agua

Buena ubicación, habitación cómoda, estacionamiento gratuito.

Ofrecen servicios de kitchen y no cuentan con utensilios, absolutamente nada. Casi imposible renovar las toallas. Nos sugirieron que compremos toallas porque no son capaces de brindarte el servicio.

Probably one of the worst experiences under the new management. Had to sleep outside in the car due to not being able to check in with lobby staff. Lobby staff should be on call. Paid for a room to only be stuck outside the lobby area until 7. This new management needs to get it together. There should always be a representive in the lobby regardless of time available. Not everyone is able to check in by 11 pm due to certain circumstances...

It was safe

Although I requested cleaning twice, no one came. My sheets and room were not cleaned all week. In order to get new towels you have to take new towels to the front desk. They don't have adequate towels for guests to use. The "breakfast " only consists of coffee.