Extended Stay America Select Suites - Denver - Cherry Creek

DO.NOT.STAY.HERE! my family needed accommodations for 2 weeks due to a family member’s hospital stay at Children’s Hospital. I’m a mom traveling with 3 kids under 10…The room was clean- BUT after our first night’s stay, My 2 daughters and myself awoke to itching bites on our necks, arms and chest. The lock on our room wasn’t working properly- and the activity in the parking lot was loud until late night. We decided to check out after the first night. The staff at the front desk was rude at our checkout. What a bad experience.

There were no amenities such as shampoo, conditioner, lotion, soap. Nothing in the kitchen. The bed was comfortable, the room was clean.

Would not let me check in late and proceeded to kick me out of lobby because their system updates at midnight and would not let me check in due to a late flight coming in from out of state

Upon arriving at the hotel around 11:45 PM, after a long day of travel, I was informed that the front desk could not process my check-in because their computer system was undergoing an overnight update. Despite calling the hotel information line earlier in the evening (10:30 PM) to ask specifically about late check-in, I was advised simply to use the outside phone to reach the front desk, with no mention of this potential issue. When I arrived and used the phone, the staff member was unable to complete the check-in due to the system being down. I again called the operator line and was told there was nothing they could do and that I would need to find another hotel. No alternatives, accommodations, or assistance were offered. This left me stranded late at night with nine pieces of luggage and equipment bags, forced to arrange last-minute accommodations at another hotel. I ultimately paid over $400, plus the added expense of an Uber ride. More significantly, I lost valuable rest, managing only about four hours of sleep before beginning an intensive two-week work commitment the following morning. This unnecessary stress, expense, and loss of rest were unacceptable. I did not receive any prior notice online, during booking, or on the day of travel that check-in could be denied due to system downtime. Had I known, I would have made alternative arrangements. I was not offered any type of compensation. Very disappointed with experience.

Hotel manager was acting strange , at check out time he came to the door 10 minutes till to tell us times up , , in which case we were already leaving . He continued to other rooms like a brothel .

Front desk was unhelpful and has very limites hours. They couldn't tell me hownto get to my room. The room was dated, dirty, and run down. The water barely got hot, there was no coffee maker, cutlery or plates. The TV didn't work. Sketchy sorts of people hanging around outside at all hours. And given all of this, it was very overpriced.

Waited an hour out front for someone to open the office door to check in. Floors, shower curtains, carpets all covered in stains. Smell of smoke in the room. Slept on top of the bed and not in the sheets.

I didn't attend this booking and still got charged I'm still waiting for a refund and have had zero communication back from booking.com not this hotel..