Extended Stay America Suites - Orange County - Cypress

Moana is great top tier customer service 5 star nice and quiet location great if traveling with animals ………………………………..

They had roaches and dis not refund me for the stay.

The staff is great-this is the one positive thing. The condition of the hotel and rooms leaves much to be desired. Firstly getting on to the elevator and smelling the scent of old stale cigarettes the smell continues even in our non smoking room. Were we in our room about an hour and realized it was infested with fleas. Upon letting the front staff know, an apology was issued with the info that we would offer you another room but we are full and what we can we can offer you is a full refund. We saw that they are replacing the flooring at this time so hopefully that will help with some of the smell.

Jen was very pleasant and Jacob was helpful as well. I was a little miffed that breakfast consisted of coffee, hot chocolate packets and blueberry muffins for 5 of my 7 days. Although we got notice of water possibly being shut off for repairs, that wasn't an issue for us but our sink was clogged when we left. The room was clean and we didn't require housekeeping which was nice. I would return again.

Freat hotel will be back

the whole time staying smell smoke from the elevators on the hall way, the room smell rotten, cat pees. never come back again

This was by far one of the worst hotel experiences I’ve ever had in my life. From the moment we walked in, the room just felt dirty and unkept — and it only got worse the longer we stayed. We discovered roaches crawling around in the room, which was shocking because we hadn’t even brought in any food at all. There’s simply no excuse for that. Then came the mold in the shower and tub, which was absolutely disgusting and made it clear that housekeeping doesn’t clean properly (if at all). The drawers for our clothes were stained and filthy, like they hadn’t been wiped out in years. The carpet was full of stains, the counters were sticky and never cleaned, and everything just had that grimy feeling that makes your skin crawl. I genuinely felt uncomfortable touching anything in the room. It was unsanitary, unhygienic, and unacceptable for any guest to have to stay in those conditions. We couldn’t believe that management allows rooms like this to be rented out. If I could give zero stars, I would. I wouldn’t recommend this hotel to anyone — not even for one night. Save your money, your sanity, and your health, and stay literally anywhere else.

Air conditioner needs to be serviced. Loud all night long.

Great price. Nice place