Extended Stay America Suites - Washington, DC - Fairfax - Fair Oaks

Posizione

C’erano piccoli scarafaggi in bagno non so da dove uscivano

Nothing. I have never hated a stay more in my life, we left within an hour and a half of being there because of our bug-infested room and musty smell.

Our first room was trashed, there were empty containers and the sheets were left a mess (clearly had not been cleaned), then our second room smelled horrible. Smelled so strongly of must, but we tried to give it a chance and fall asleep. Shortly after, we found small bite marks on our legs which became horribly itchy - suggesting bed bugs. We left immediately. However, what was arguably most disappointing, was our experience with management. After having to follow up twice to get ahold of management, we were told we would receive a call on Monday. Today I received a call where I was accused of lying, stating what I experienced was false because they didn't find any bed bugs. Which was odd because one of my previously phone calls with an employee, who stated, "oh there aren't bed bugs, only ants in there." When stating this, the manager said, "Oh well you didn't include that in your statement, so I don't know what to tell you." The manager continued to speak over me and raise his voice, and was clearly disinterested in us even trying to find a solution to the matter. That manager is just a great representation to the "amazing" stay you'll have there.

Location is close to a lot of places.

The smell, it smell muggy and smoke.

Me gusta el trato de su personal

How close everything is and how friendly the staff

Nothing everything is great

Honestly, nothing.

Everything. From the start, everything was horrible. I already paid before coming and when I got there the guy at the front desk stated “if it’s charging, then it didn’t go through.” Then I was charged twice. Then he said “you’re right, it was already paid for” after he had already had me swiped my card twice. So now I had been charged three times. I had to wait 20-30 minutes for the system to reboot. I paid beforehand to avoid any issues at the front desk and make it faster to get my room keys. Walking up to the room was awful looking, you feel like you’re going to get mugged. The door wouldn’t close fully. The light wouldn’t turn on when you walk into the room, so I had to find one that worked in the dark. Three of the lights didn’t work. The kitchen counter was falling apart. Roaches in the room. Shower curtain too short wouldn’t keep water in. The toilet paper was never changed, so it was almost done. There were burn marks from someone smoking all over the room. The sheets were dirty. The carpet was filthy and had strange black marks all over. The chair in the room was slit. Lastly, the “breakfast” was a complete JOKE. I woke up early for no reason. Coffee and the smallest muffins. That is no breakfast. That wouldn’t even be considered continental. I’m so disappointed and I want my money back. For almost $100 a night, this place is HORRIBLE. Go somewhere else.