Extended Stay America Suites - Denver - Tech Center South - Inverness

DO NOT STAY HERE. We checked into the room and were immediately hit with the smell of smoke and other unidentifiable smells, and ash on the bed! One bed had been partially unkempt. Hotel grounds are disgusting and have a creepy vibe to the people staying here. On the property- out on the back side of the hotel there was a homeless population, people fixing their cars and people pleasuring themselves. When I brought this up to the front desk worker- they insisted there were no other rooms, and they couldn't refund without a "managers approval". Couldnt even check me out early. I repeat. Do not stay here! They will just steal your money.

I love the staff . Manager was mean . Then I never got my deposit back and the room ceiling is caving in with moldness and I couldn’t take a shower and I killed a big cricket earlier

Property is very unsanitary, lots of activity in the parking lot at night, rooms were disgusting & we did not feel safe. Booked a non smoking room and they gave us a smoking & didn’t say anything, when we went back to change rooms they locked the doors & refused to answer. Found staff in laundry area & asked about the non smoking room & they said they didn’t have any left. I cancelled the stay & had to fight to get my money back.

It was a hellhole and even though-we didn’t stay there, they won’t return the money we paid in advance for six days

Nothing

The place was absolutely filthy. The staff was rude and didn't care about any of the issues that we brought to him. The sheets looked like someone vomited on them. They had not been changed in a while. There was trash on the floor, and the floors were sticky. We went to the office and asked if someone could come clean the room. We were told no. He gave us other sheets and told us to take it up with the manager tomorrow morning. We got back to the room only to find out the sheets we were given were 1. Dirty and 2, they were too small. We went back to the office and asked if we could get clean and the correct size sheets? We were told that "no, that's not possible to tell the difference." We asked for our money back and were told No. It was 11:00 pm. We called Booking.com and explained the situation. They didn't help us at all. They said that we would hear something in 24/48 hours. The only choice we had was to either sleep in that dump without any bedding or sleep in our car. It has been about 5 days, and we haven't heard from anyone. We will NEVER stay in an "Extended Stay" again. And we won't use booking.com either.

Low price and quiet area

Their website said breakfast included but there was no food only coffee machine on top of a cart and the front deck person said if I wanted something to snack on there was a vending machine inside the laundry room.

Dirty

There is one thing in this life obide by and it’s respect, honesty and interest. I am writing this letter to whom it may concern because I’ve been treated unfairly at this time. I don’t believe in disrespect to a customer. It’s not customer service for one. It’s not respectable for #2 and it’s not reliable as far as relying on customers and keeping a business going that’s not the way a business should run. The business should always honor, respect and value and clean rooms when I got to this room it was not clean for #2 I don’t appreciate the disrespect but I could let that go in tune. I don’t appreciate not getting a refund because now I’ve had been forced to stay at this location and I probably rest this time to not get my refund back so they tricked me thank you. I will never stay here again. It’s up to you guys. If you wanna review this information thank you for reading it, but I’m not holding onto it and trusting the fact that I’m getting my refund back if it doesn’t happen, thank you for your time anyway no disrespect needed. I don’t wanna come over here ever again thank you love Heather.

Was no breakfast

no mattress cover which is highly unsanitary. Bottom sheet did not cover the mattress. Top sheets likewise. No handicap facilities an only 1 parking.space demanding that I pull in headfirst. not near available room. That room had strong odor of smoke so there was no restrictions or fine for smoking. Desk clerk said that just suddenly there was a $50 'deposit' needed for (all rooms were totally empty and had no utensils at all) There were not even waste baskets. Chair was ripped. I can't imagine a worse place to pay money. Building was two story walk up so handicap was highly limited and impossible. Located adjacent to a six lane highway with hugh traffic noise around the clock.

Y