Extended Stay America Suites - San Diego - Fashion Valley

When I booked my reservation on booking.com. I did not see anywhere there was an additional fees required until I finalized the booking then popped up saying I need to pay a $60 dollars security deposit. I did not have the money nor did I have a way of getting it. It took me 3 days to get this by working dasher. I am unhoused and don’t feel like I should be taken advantage of.

I never stayed at the property , I did not have the $60 dollars security deposit that the motel was requesting and I reached out to them telling them that I did not have the money & could not come up with the money. The moment I booked I get an email stating that an additional $60 is needed. Now my account is in the negative and any money I make is to pay off the negative balance.

Rooms needed a refresher. The grab and go breakfast was disappointing

The staff is very good. They attend to all your needs. They’re nice and welcoming.

They were out of sheets and towels a lot