Extended Stay America Select Suites - Chicago - Naperville - East

It was in a quiet area

The carpet in the hallway seemed dirty

Basic utensils should be provided in the kitchen

Great value, excellent location.

Rooms could use basic updating.

Extended Stay East is always my go to location to temporarily reside for weeks at a time. I have found this hotel location to be clean, quiet, well kept & hospitable, ALWAYS. Brittany at the front desk is so friendly and professional to me and to every customer i see here. She greets everyone with a welcome hello as they enter the building even when she is multitasking checking people in. The staff is patient, kind and guest satisfaction is top priority. I like the atmosphere here, that's why I feel safe coming back. Everything works and no bugs ever in my rooms 👍

I have not had any issues.

Location was good. Area had a lot of food choices

No coffee maker or glasses. Lots of cupboards nothing in them. One set of towels no hand towels. No shampoo, conditioner, or tissues.

Location

It was filthy dirty. I cleaned gobs of black hair off bathroom vanity, dried urine off toilet seat, and mold growing around inside of windows. After requesting staff clean, when we returned it was not cleaned. We could not and would not stay in unsanitary run down conditions. Staff was INCREDIBLY rude and yelled at ME when I requested a refund. Said I’d have to wait 4 days until “the manager” came in to refund my $. WORSE HOTEL EXPERIENCE OF MY LIFE!!! Get this facility off your site! I’m never using booking.com again because of this!

excellent