Extended Stay America Suites Washington DC Reston

We always have to fill, with one of garbage cans, full of water to flush the toilet. I am 75 and this was not easy. Water is heavy. And this was unnecessary. I spoke with several customers and they had the same issue When i went to check in, the general manager saw me but picked up a blue cleaning towel and started dusting. And I had to wait 15 minutes to check in. He speaks roughly to customers. As CFO for a company, I would not have him represent our company.

The hallways and stairs were dirty. A good power-washing can clean the area up.

The front office person at checkin was not welcoming at all. I greeted as I walked, but he didn't reply and was very rude. The room over all was horrible. It stinks all the time something weird. Whoever was smoking weed, the weed smell was always in the room. There were bugs in the bathroom. They were supposed to provide cooking materials which are mostly unavailable when you request from the front office. In your website, you claim hotel provides breakfast. First of all, there was no breakfast. It is so called "grab-and-go"; however, they didn't either have snack bars or hot water. You should do a through research before putting that information on your website. There was no house keeping! I stayed 7 nights and my room was never cleaned! Stay away from this hotel.

The units were efficient and clean. The beds were comfortable. It was easy to access the property. There were several places outside to relax with friends. I did not like that I had to go to the office and request the coffee pot, the coffee, plates,silverware and cups/glasses. The breakfast left a lot to be desired. Staff was friendly.

Nice place

Convenient

Horrible allí cancele y no me devolvieron el dinero.

Nice place

The best service

I have stayed at this location several times and up until recently I have been satisfied. Its nothing super but it does have a kitchen, microwave and great fridge. The most recent trip highlighted some of the other comments I have seen. They had and have roaches in room 166 which also had a horrible smell as soon as I walked in. I figured Lysol and air fresheners by the AC and it helped. I didn't fuss as I work in construction. The one thing I dont do is roaches. Needless to say it changed my review from good to below average. I notified management, and was surprised I didn't get offered a different room. Either way I know now and when I walk in if it smells icky, Im going to leave it up to them to rectify the issue while I stay in a different room. Other rooms on the 2nd floor were fine. They are dark and not 5 star but what would anyone expect for the price. Buyer beware, if you are a person who is looking for the cleanest, fancy type spot, this IS NOT IT!!! Keep in mind there are people who use places like this to stay when they have no where else to go and along with their belongings they can bring passenger of the insect kind. The plus side above some of the more expensive places is the cost and the kitchen.