Extended Stay America Suites - San Jose - Downtown

Nothing

Everything. Outdated. Uncomfortable bed. Bushes in front of my room had a used condom in it. WiFi was slow. No outlets next to the bed.

Rude staff. He used profanity at me

Disgusting and filthy

Kleine Käfer oder Bettwanzen im Zimmer

Hygiene

Location and parking. Staff was really nice.

Mostly everything. The room smelled bad: there were coins left in the bathroom floor which lead me to believe it wasn’t even swept/ cleaned correctly. The bed made noise every time I took a breath or moved slightly, It was ridiculously loud. And the best part, ROACHES !! they were coming out of the bathroom mirror and all over the shower. I killed 3 and some were too fast. Also someone had what sounded like 3 Dobermans barking their heads off at 6am and 8am. Also the party of thugs outside in the parking lot at midnight fighting eachother and giving me and my boyfriend looks when we arrived after going out to dinner: Never staying here again.

Nothing

The hotel has roaches wasn’t clean or in a good area.

Nothing

Nothing

The front desk people were friendly enough but they are seem helpless to improve the situation at large.

-Parking lot had vomit in different locations -weird smells all throughout the building -Dirt, dust, stains on the floors and walls -bed sheets weren’t changed, black hair all over the bed, had to request new linens and no one was available to change them -no shampoo / conditioner -loud guests, dogs barking, kids screaming, music playing, thin walls -elevator was very loud and seems like it was about to break at any moment -breakfast didn’t include any kind of fresh food -lobby had grime all around the edges and corners of the walls