Extended Stay America Suites - Philadelphia - King of Prussia

The location to king of Prussia was convenient

The room was filthy, the bathrooms had hair all over, the shower and sink were rusted and there was no warm water. The whole building smelled like cigarette smoke and the company it kept made it feel unsafe.

I liked that the rooms were clean upon arrival. That is the only positive note about this property.

The staff was rude. The checkin process took over an hour. The convenience was non existent. I needed to extend my stay by 1 day and had to 'check out' then 'check in' which was another hour long process and was charged double my initial rate. The 'breakfast' was subpar granola bars and muffins and junky coffee. I booked a handicap room and was not given a handicap room and was told that's all they had.

I was in town for work. I was exhausted when I arrived. Shawn, the colleague at the front desk, had such a great personality. He made my check in so easy. He mentioned coffee and muffins in the morning, and gave me suggestions on food delivery. When my delivery went horribly wrong, he was very sympathetic, even though it wasn't his fault. He never stopped smiling. After I got my dinner out of the vending machine, I went back to my room and realized I had nothing to eat it with. He graciously brought utensils to my room. He is definitely in the right business. I'm certain that he has made many people happy with his genuine hospitality. I felt it was important to share my positive experience. So often all that is given is negative feedback. Shawn is an asset to the hotel, and I would absolutely stay there again. Well done!!!

Suites have kitchenette, close to KOP mall, restaurants and major convention sites

N/a

I was assigned room 353. When went in there the room was filled with roaches, dead and alive ones. The cabinets and microwave looked run down. This is not a place I would recommend. The staff was nice and we got another room. The room was much better.

The look on the outside was nice. The smell and the look on the inside i didn't like

Nothing They were overbooked and canceled my reservation

They were overbooked and cancelled my reservation

How close it was to the facility I was working at. The night guy who checked me in and Sandra who gave me my document I requested.

Dirty floors, very very loud upstairs people, some of the staff acted too busy to come out the office to answer a question I had.. as if I was interrupting her and she did NOT get up.

Good Could have used a better breakfast

Nothing