Extended Stay America Suites - San Jose - Sunnyvale

In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said she will let the manager know. I was trying to pack my car as quick as possible because I couldn’t handle that smell it was making feel sick.

They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again

You get what they say online

Smoked in room. AC compress was failing with high pitched sounds on decompression. Gross

Room was comfortable

Some staff need to be a little more friendly. People in room above loud at all hours of the night.

I don't think I liked anything about this place. The air conditioner didn't work, the room was humid and musty, everything in the room looked like the cheapest piece of furniture available. The bed was like one step above. A couch pull out bed at your college buddy's house.

Just about everything. The lobby was a dump, the room was a dump, the furniture was worn and beaten. The bed was extremely uncomfortable and cheap. The blankets on the bed had holes in them. This place was absolute disaster.

Unclean and dirty was unable to stays checked out immediately after checking in.

Everything !

Nice clean and quiet