Extended Stay America Suites - San Jose - Sunnyvale

Arrived at property at night but No staff showing at front desk after calling emergency phone at front door or phone number left on Expedia. And Expedia doesn’t give option to start a refund.

The room was clean. Remotes for the TV and AC were easy to find. It was well lit, The lobby was easy to find, and booking, plus check in was simple and fast.

The TV remote did not work properly. The refrigerator was not cold enough, and the ice cream we brought actually melted over time. The front desk clerk could have showed us exactly where my room was, because I ended up walking around the entire hotel to get to my room 152 after reparking my car. Lastly, the room seemed to need a renovation. The cabinets were old, the stove looked worn out, and even the room and standing TV looked retro.

it was in the middle of nowhere

Check in took over an hour in line. Rooms were dirty .

When I purchased a room at Extended Stay America Suites San Jose Sunnyvale for a very special trip, I thought with the word Suites in the name meant that it would be a little more updated and well tended, but that's not what I got. The check in was just over an hour long with one employee and one manager clicking his pen in the back (we could hear it) and when I arrived only 4-5 people to be checked in. The lady who checked us in answered her cell phone and left the room for over 5 minutes in the middle of a check in, and was texting in between customers waiting on their cards to clear and computer to load. I was booked for a queen bed, it was definitely a full as I own a queen so I could tell. The room was bare without even shampoo or a coffee maker, you had to order them at the front desk, and after check-in this DID NOT seem promising, so I didn't even bother. In the end, if you want a suite-like room with a kitchen that feels home-ish for the night, this is not the place for you. I would compare this place to be more like a Motel 6, but those are almost better, at least you have a coffee machine option in your room before arrival and half the price if not more than that!. Sorry to be rude I am just VERY disappointed with what I paid for the room it was definitely NOT a suite. -Mercedes

I got there before check in and was told to go back. That’s fine. I knew it was a slim chance to check in. When I came back to check in, I had to wait such a long time. They definitely were not prepared for the amount of stays. Several guests had to wait due to no rooms available. I finally get my room. While I’m u loading there were a group of guys fighting (literally) in the parking lot. From the looks of it, they have long term guests that stay here. My key stopped working. Waited over an hour to get the fixed. Our restroom was leaking water from somewhere. Floor was all wet. The floor in the room was definitely not cleaned. Very unfortunate stay for my friends and I.

Very dumpy place, especially for the price. The whole place has a very bad odor. Room was dirty and dingy and poorly maintained. Very, very slow check in process, waited a very long time. The employee checking in guests at counter was left with no help, clearly overwhelmed and stuck with a very long line full of irritated people. Each check in took a long time. Other employees came up to counter but did not assist. Mattress was very old and saggy especially on one side.