Hawthorn Extended Stay by Wyndham Columbus West

No towel hooks to hang up your towel

I like the property if I got to actually see my room I was created by the front desk at first was pleasant until I had a surprise charge of having a deposit of 150 not just one time but was told every day I would have a deposit charge of 150 which did not state that as I was booking this I expressed how I felt and the lady at the front desk was rude and so uninviting then starting to speak bad about me and my child

The check in was easy. The room is clean, nice furniture and plenty of room. Plenty of utensils with a cooktop, large refrigerator and dishwasher

Carpets need a wash/deep clean, WiFi is trash, and their breakfast really leaves more to be desired, but other than that, good place for the price. Location is top notch, which made it worth it.

I honestly don’t know where to start when I checked in my reservation was not there so I had to pay $20 more for that day. I immediately go in and the room smells like dog piss. I go in finally lay down after a long trip and there are ink stains on the comforter of the bed. Wake up the breakfast was piss poor go back to my room to try and do laps in the pool that was said to open at nine, but I had to go find someone to open it 30 minutes later than nine so I go back to my room after swimming in the pool that had hair stuck in the drain at the bottom Disgusting… showered, getting ready to leave to go iron my clothes and there’s not a ironing board available so I ironed my clothes on the ground with the towel. It is 11:10 and housekeeping comes and knocks on the door, I tell them I am still changing, and they decided to let themselves in after I let them know that I was changing and not dressed anyways checked out asked the front desk, why they did not let me know that there was a refundable deposit which is fine cause I’ve stayed in hotels before but it’s nice to be let know before a $200 charges on my card anyways I usually stay in $200 plus hotels I will never come down to $100 motels ever again this hotel in Columbus, Ohio was one star at best. Enjoy your stay if you decide to stay here.

I like the design of the rooms and the pool.

I don't like that the TVs were outdated and some appliances did not work. The TVs you cannot hook extra Roku or firesticks because of the TV being outdated. The Wi-Fi was not really good. If you are planning on trying to hook a firestick to it, it might come on but the internet won't let it upload anything or stream anything.

The hotel appeared to neglect real cleanliness. Looked as if it doesn’t get touched for months, the horrific smell as soon as we walked in our room was stomach turning and all together a horrible experience. The Air conditioning works off of the thermostat which was broken and the service desk attendants were not of any help. Our key cards would quit working almost every other time we used them and would have to keep going to the front desk to have them replaced, in which they all acted like we were bothering them. Look before you book!

This property was dirty they did not keep it clean it had a bad smell in the room i complained and they ignored my complaint they left us in a dirty smelly room