Hawthorn Extended Stay by Wyndham Columbus West

We paid to stay at this hotel for the breakfast, and the pool. First day the pool was closed. Ok, next day the breakfast was not up to expectations. Then the elevator was out. There were a lot of stains on the mattress. I will never return.

Cleaning staff very limited and inadequate!!

The location

We were double charged, our cooktop was cracked, holes in the walls and ceiling, managers wouldn't return our calls and it smelled like smoke in our room

Hotel is very outdated, needs basic repairs. Half of the outlets in the room did not work, most lights did not work some had no light bulb. Shower curtain was ripped on both sides, toilet seat was broken. Floor was dirty and carpet had stains. Sofa in room was very very dirty.

There was a bad ant Problem in my room

The place was very unclean and the house keeping was cleaning the next door room and threw the sheets outside and was in front of our door. They should leave it in the room they are cleaning. Not in thw hall way. The trash can in the hall way was filled to the max and water melon on the floor next to the trash can. It was Pouring out the trash can. Down stairs there are ants all over the trash can crawling all over the can and walls. This was very gross. Third floor the walls are not clean and the elevator is very loud while door open and shutting it is squeaky. Does not feel safe. Coffee pot in our room is dirty. And the coffee is stale. The bed covers is old and threads are sticking out the bed spreading. Please update this holtel facility it is very unsafe and I did not see one sanitizer station anywhere around the lobby.

I booked a Room with a king bed 3 people, they had me 3 ROOMS I have no idea How this mistake happened!

Staff was very friendly

Ice machine was loud