Staybridge Suites Wichita Falls by IHG

The carpet under the air conditioning unit is wet and obviously leaking. Reported it and they were willing to change our room but we felt it was not necessary. My husband is disabled and since I had already gave him a shower and put him to bed I did not wish to make the change. Hopefully they will follow up on this as it is quite musty down this hallway already.

The halls smelled bad, the key fobs didn’t work for all exterior doors, the bathroom door stuck on the floor halfway through opening, the AC unit made loud noises, the shower head leaked, there were roaches in our room, there were never drinks at the free breakfast

I like the way our room with the kitchenette was set up. It was clean and comfortable. Well I didn't like was the fact that I asked for towels and they told me they were short-staffed and they didn't have any. So for a 2-day stay after we threw our towels on the ground and used them we had no towels but past that the place was pretty good

Grapes tattier tgan Ming

There was no juice, fountain machine didn't work, hardly any fruit, cutlery and napkin dispenser were not kept full at breakfast. It was an older motel but not as well kept as most staybridge suites we have stayed at. I'm sure the clerk at desk when we checked in was new but took 15 minutes or more to check in and room was booked online

It was awesome. Customer service was stellar!

This was a disappointing stay. We were in town for a family funeral and had planned to stay both Friday and Saturday nights so we would have a place to gather after the funeral on Saturday. Unfortunately, due to the issues at the hotel, we ended up traveling home Saturday after the funeral and did not stay the second night we had reserved. The issues were: 1. Active, live roaches in both of our rooms. 2. A/C was out in the lobby/breakfast area. 3. Breakfast was stated to begin at 7:00, but the room was dark and empty when we got there, except for 4 other families waiting for breakfast. Eventually, a kitchen staff member came out and said it would open at 7:30, offering no explanation. There was no juice because she couldn't get the machine to work, there was no hot water for tea, there was not batter in the waffle station, and there was no ice for drinks. 4. The pool is in very bad condition. The water is cloudy, and you cannot see more than 6 inches from the surface. The surrounding area is unkept, with trash and other debris littered in the space. We booked this hotel specifically with the pool in mind, but we were unable to use this amenity due to its condition. Hotels.com was able to negotiate a partial refund for our trip, and I would not recommend a stay at this hotel unless major improvements are made.

Not worth the cost. The AC in the lobby and breakfast area was not working properly. We had to switch one room as there were cockroaches. The OJ machine didn't work and the soda ice machine was out of ice.

Holly the front desk clerk was amazing!! She was polite, friendly and professional!

Highly recommended