Holiday Inn Express Chicago Northwest-Vernon Hills by IHG

I travel to work to the Lake Forest area and have stayed here for more than 10 times in the last 2 years. Very good place, Brian and team do a great job, very helpful and supportive. Like the location, many good options to eat in the neighbourhood.

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First at check in. The desk clerk barely spoke. Didn’t answer any questions. All he said was “sign this” no other interaction. Even when I asked a question I got no response. A few hours after check in I noticed my payment was processed at a higher rate. I didn’t see on Booking.com there was a deposit. Which was no problem. The problem when I asked the clerk about the extra few dollars was he got irritated and said “listen everyone charges that” ok, I knew that but just didn’t see it on the website or was told about it at check in. Lastly I was told it takes 7-10 days before the property would release the deposit. Nice hotel! Was exactly what we were looking for. Location had a very large party loud music that was not handled at all. I (as a first responder) stopped at the desk once going to get an item from our car. I had to stop and tell the clerk “you have an individual (s) laying on the floor at the end of the hall. At this point my wife, grandson and I were very close to leaving and finding another hotel as our safety (especially with a child) was starting to come into question. Didn’t eat breakfast. Got up and out quickly. Which was sad cause that was part of our stay.

Read above post. Safety and an irritated clerk was the main reason for our stay to be sub par. Probably wouldn’t stay or recommend this location.

Easy peasy check in, great free breakfast, clean, staff was friendly.

Nothing, everything was great!

Good

Pool