Holiday Inn Express Chicago Northwest-Vernon Hills by IHG

Location

Always the same breakfast

I liked the area, it was very convenient

It was one staff member who was a bit much and was not interested in doing what was needed to be done on their end, I know we all have bad days but this was not the case In customer service your tone and the way you speak and deal with others go along way. Overall I didn't let that 1 experience stop me from being understanding and gracious to those who helped resolve any issues, For the most part The rest of the Staff was nice and helpful nice and convient place to stay.

Cleanliness and staff is amazing had to come to Chicago unfortunately for family emergency and had to extend my stay they were awesome and gave me an rate to help me on my expenses when I visit this way again I will definitely stay here again thank yal

No complaints

The breakfast was delicious. Our room was so clean and spacious. The staff was great overall. Check in was different than other hotels I've stayed at as they didn't check my ID to verify I was whole said I was or verify if the card on file was the one I want to use. They also slid the receipt for our stay under our door during the night. So it was a different process than other place I've stayed but I would definitely stay here again. There are so many restaurants in walking distance as well.

I wish the pool was bigger or that dogs weren't allowed in the pool area. When we went swimming this lady had her dog in there and he kept barking which echoed due to the acoustics in the pool area which made the bark way louder which made our pool experience suck.