The Lodge at Sonoma Resort, Autograph Collection

Location is okay

Zero service and hospitality Too overpriced for that Rooms are not in good condition

Stay in the cottages if you want a quiet stay. Spacious with adequate storage and self parking very near. Check in was very rushed by a young girl - felt like she wanted to leave asap - missed a couple of items that we had to ask about later on. Would have been nice to know that the menu at Benicia restaurant changes at weekends (very limited) and then closed early on Sunday so that wit and wisdom had business for their overpriced Easter brunch!! We would not have done this if we were told about the changes at check in. Pool area is nice when it’s quiet but of course, screaming kids arrived and ruined the atmosphere - must be awful in the summer!! Room comfortable but they skimp on towels and foam pillows weren’t that firm. Close to the square and a nice walk in. Trolley service available but only after 2pm. Much better restaurants in town and less expensive than wit and wisdom.

Cody room

Way over priced for what it is.

I booked a room here for one night this past weekend. Unfortunately, there was an issue with the room type I had reserved versus the one I received, as it was the last room available. On top of that, I had a very noisy neighbor with a baby crying throughout the night, which made for a less-than-ideal stay. I was understandably disappointed and shared my concerns with Lynn at the front desk. Lynn was incredibly kind, listened with genuine empathy, and made sure to communicate everything to her manager, Kendall. When I spoke with Kendall the following day, she was already aware of the situation, showed sincere concern, and took immediate action to make things right. That level of attentiveness and care truly stood out. Sometimes things don’t go as planned, and issues arise; that’s inevitable in hospitality. What matters most is how those situations are handled. Lynn and Kendall exemplify what great customer service should look like; professionalism, compassion and accountability. I will certainly be back on my next visit to enjoy this beautiful property and the outstanding service they provide. Keep shining and continuing to deliver a world-class guest experience.

We had an amazing time at the lodge and loved taking the electric Volkswagen Bus into Town for dinner and shopping The valet and driver were very nice and accommodating. We enjoyed dinner at the Michael Mina restaurant on our first night The food , service and atmosphere was amazing. We need to acknowledge that Taylor, who works at the front desk and drives the VW bus was so much fun, has a great personality and made our stay very special. Definitely will be back !