The Lodge at Sonoma Resort, Autograph Collection

This place is a dump! Stay far away from this disgusting highway motel-like hovel. The staff, if you can find them, have awful attitudes, no interest in helping a guest and even less sense of hospitality. Our room smelled bad, the carpet had to be 20 years old. The furniture and bed were from the '80 and an orange cat kept scratching at our door and rushing in when we opened it. The location is terrible. Near high-tension electric transmission lines, across from a strip mall and adjacent to an auto repair station. Marriott should be ashamed of this dump. Their website is a sham. The photos must be from the 80s when this place was new.

Had to write this review to specifically highlight how special and healing our experience was made by Kendall Smith, the Front Office Manager, as well as every other team member we met, including John, the Guest Relations Manager. We originally had a trip planned for The Lodge a few days later already, but booked a last minute additional trip over the weekend after learning of some extremely heartbreaking personal news - a very late stage abortion for my wife after an extremely poor fetal MRI and ultrasound diagnosis due to a very rare genetic disorder. I let the staff know about the situation just as a heads up in the Marriott app if we appeared unusually upset or sad, and Kendall specifically made sure to immediately go above and beyond for us to make sure every part of the trip was as enjoyable and healing as possible for us. She upgraded us to a secluded cottage suite where we were able to relax in solitude, and when we arrived, had written us an incredibly sweet and thoughtful card and also left us a beautiful spread of chocolates, sparkling waters, and a fruit basket. When we checked in, she was there to greet us personally and made it clear that if we needed anything at all, just to let her know and she'd make sure anything that could make our stay better would be provided. She absolutely followed through on that, and despite this being a resort property where late checkout isn't guaranteed even for our Platinum Elite status, the team made sure to make it possible for us which was extremely appreciated. The last day, when we went to swap out our keys for the late checkout, John, the Guest Relations Manager, similarly went out of his way to emphasize that it was a pleasure to have us stay there and that anything we needed, they were happy to assist with. We received the same level of care and compassion from literally every single other team member we met and interacted with, and this experience truly cemented the Lodge at Sonoma as one of our absolute favorite hotels in the entire world for taking such good care of us at such a difficult personal time. We'll be spreading the positive word about The Lodge to anyone we ever meet from here on out. Thank you again for everything Kendall and the entire team!

From our check in experience, we knew we were going to have a comfortable stay here at The Lodge. Our concierge was very kind and personable— really made sure our anniversary trip started off right! Parking is convenient and easy. The room is cozy and comfortable. the adjustable AC is really nice to cool our room during the day and to heat it up during the colder night. After a long day of exploring the Sonoma Coast and Armstrong Redwood Forest, the outdoor tub and plush pillows really melted the exhaustion away. Huge shoutout to William and the team at Benecia’s!!! Really making sure our morning before going on another hike starts off strong! He and the team checked in on us throughout our breakfast, and were extremely kind. Our coffee and waters were always full. Truly such a genuine and attentive service. Thanks again, William!! Can’t wait to enjoy the rest of our stay!

Ate every morning at Benicia’s restaurant! William was amazing! So accommodating and nice! Food was delish too! Def will be back!

Гарний готель, чистий, сучасний, з прекрасним басейном і рестораном.

Персонал при заїзді був надзвичайно не привітний, заблокували депозит на 2-х картках. Вже пройшов місяць, а 150 дол. не розблоковано. Окрім того, мені приходилося перепитувати все декілька разів, бо працівниця говорила так, ніби мене не існувало. При виїзді з мене зняли додатково повну вартість проживання, хоча воно було оплачено завчасно перед заїздом. Я це вчасно зауважила, і повернулася на рецепцію, щоб вияснити. Цього разу інша працівниця була ввічлива і все виправила. Однак, такий рівень готелю не повинен робити такі речі.

I attended a conference at the Lodge last week. Our experience from start to finish was wonderful. The food and service was exceptional, with a notable call out for Doris who was managing out conference space an meal services. We felt so well taken care of and also appreciate a visit from the resort manager to make sure everyhing was going well. Highly recommend for business or leisure.

Reasonably so

The general areas are nice. Our room was not great, we had a broken door to the patio that would not open and the door handle fell off when I tried to open it and the bathroom door to the toilet would not shut.

Warm interactions with the staff. I would like to point out one specific team member Doris who assisted with our group during our meetings in the Lavender room. Doris was sweet, kind, attentive, helpful.

Great