The Lodge at Sonoma Resort, Autograph Collection

A beautiful hotel and a gorgeous room. The service was consistently substandard throughout; check in, room not being cleaned (having to call 3 times), unhelpful front desk at the spa, having to ask for everything x 3 times at the restaurant to get served/receive the check. I think they were very busy but when you're paying $1000k per night, the service should be flawless.

Very accommodating staff. Attentive house keeping. Just a nice overall experience.

This was our second time staying at this location, but the first time we were in a regular room - this time we were in a suite/cottage. I believe the first time this property also wasn't a part of the Autograph Collection. The grounds are gorgeous and well-kept - the lighting at night is a wonderful touch. Also loved the big oak tree area - magical at night. Overall, our stay was okay. I wouldn't return - and it's mainly because of the details. It's not a cheap property and I feel that a few improvements would go far. Room: relatively spacious - nice with a back patio area. But the patio had a dirt strip with only one semi-alive plant... The bathroom was large with a separate fan with timer - nice touch. We were given EXACTLY two sets of towels per person: a body towel, hand towel, and washcloth. Even the Excalibur has left us three sets in case a need arises... The soap dispenser and ironing board were broken in our room. They do provide neat little collapsible bike helmets for use. The room is...loud? Like it sounds kind of like someone is taking a shower 24/7? Maybe it's the AC? Not sure, but at least the AC kept up with the outside heat over 90. We were grateful to have a fridge to keep a few snacks cool. Service: overall okay. Each time we called the front desk (3 times), it rang for awhile then sounded like someone picked up and hung up. This was 3 separate times over the course of our 3-night stay and necessitated us going to the front desk in person. The shuttle only runs 2p-9:30p... Annoying when wine tasting and shopping open at 10-11a in town - we made it work by taking the 90 degree walk in. On the plus side, our shuttle drivers were awesome and friendly - they were quick and offered accurate time estimates for arrival. Despite being told we had a good chance for late checkout, we were only extended to noon - be aware you may not get late checkout despite Marriott status and/or Chase Edit benefits. Pool: be aware that this seems to be less of a couples getaway place and more about many parents taking their toddlers on a vacation. This means the pool is filled with children with waterwings/swim diapers and a lot of playtime. Kids are loud - I lasted maybe 5 minutes at the pool before retreating to my dirt-strip patio. There were times in the afternoon that seemed a bit more peaceful, but we were either headed to town or just getting back at those points. Gym: small, but manageable. Nice touches like Peloton bikes and free weights. There are two large machines that are a strange addition - lat pulldown and leg press. It was VERY hot in the gym despite both doors open on either side. The spacing for weights is a bit weird and makes it so one dude was taking up the entire weight area with the two benches scooted to the wall. Was very busy when I was there - had to switch treadmills because one was very noisy. Food: we ate at Benicia's twice and Wit & Wisdom once. Benicias was good - friendly service, but definitely neglectful on the coffee refills. Cocktails and food were delicious with good portion sizes. Wit & Wisdom was a great experience, though it seemed odd that we didn't get offered another cocktail or wine at any point - they definitely could have extended our stay and $$$ spent. The steak was amazing, the sides and service were great. Location: it's about a mile walk into town. I didn't see people using the bicycles. Can be hot since there's not a ton of shade on the way. The Broadway Market is close by - nice to grab more reasonably priced wines or a sandwich. I'd definitely come back to Sonoma and would eat at Wit & Wisdom, but will likely stay elsewhere next time. I've had better stays at a Courtyard for 1/4 of the price.

The property and staff was amazing beautiful and nice. The Wit and Wisdom restaurant had amazing food and service. Loved my cottage room and would absolutely stay again.

Service en eten

Niets

The property price to quality is good, so close to excellent. They just need to update the rooms but I would stay here again. Only complaint was parking is limited and with weddings over the weekend we had to park a ways away from our room.

Our shuttle driver Fernando was incredible! He was a great and safe driver, communicated well and overall provided a 5-star service!

Outstanding stay! We were there for 5 days for our wedding festivities. And this place is worth every penny. From the yummy food, to the comfy expansive rooms and welcoming staff. The attentive people that work there are awesome! Shout out to William, Edgar, Daniel and Raul! They made it so fun for us. Management staff made us feel right at home! We will be back.

Great