Best Western Plus Banff International Lodge

Very nice rooms and location was excellent. Staff excellent

Nothin

Location was great, cleaning staff were very accommodating and as well as the breakfast team

The hotel needed an update and the beddings smells of other people body ordor. Pillows needs case covers and beddings should be washed with vinegar to take off the smells.. The chairs in the rooms smells murckey

The room was amazing, quiet, very comfortable for a good price. I booked 15min before we came to the hotel, because we decided to stay overnight in Banff.

The breakfast room was very small for all of the guests, we also missed bacon for the eggs. We had a long hair in our scrambled eggs, this was disgusting. The lady should use a hairnet if she prepares all the food. The door to the kitchen was open and it was very loud, if you sit in the breakfast room. The door should keep closed, so you dont see the dish washer, oven etc. The lady was also not very friendly, she looked very annoyed. If you have guests in your hotel, there should be outstanding service, no matter how you feel. The people come to enjoy there time off and they are paying for this.

Very clean. Comfortable beds. Great breakfast

Nothing

I had a good stay here. Comfy bed, clean bathroom, close to downtown, free underground parking. Decent breakfast, pool and hot tube clean and not too crowded. A couple of minor inconvenience that could be easily fixed: - fancy cappuccino machine takes too long, resulting in long wait for coffee. The machine is fine. But a simple coffee pot like all other hotels will be much more practical - breakfast room too small. Hope to return in future. And hoping those issues will be gone.

Loved the location! Patio door room access was a bonus.

The pool closing at 10pm even for adults.