TRU by Hilton Lehi, UT

I made my reservations in April. Tru by Hilton was the halfway point to my destination. Arrived June 11th, myself, my husband and our pup, no problem. On the way back we arrived at Tru by Hilton on June 17th and were informed that they now charged a $75.00 non refundable pet fee, which almost doubled our rate. I found this to be totally unacceptable. I can understand charging this for people just showing up but I made reservations two months prior to my stay and there was nothing mentioned about a pet fee and I was not charged a pet fee when I stayed the previous week. Staff was friendly and just said management decided to "enforce" pet fee. Stayed at other Hilton locations and have never been charged a pet fee. Needless to say we won't be returning to Tru by Hilton in Lehi, UT.

The hotel is clean, it met our needs.

The hotel is nice, I'm not a big fan of the hardwood floors in the hotel rooms, I would prefer carpet, but its not a huge deal. The pancake machine wasn't working well at breakfast, the staff had to keep coming to work on it, so the long got long and we ended up just leaving without any.

The bed was very hard, but I know that’s a personal preference. Our bathroom was also not the cleanest.

Clean overall

Front desk was empty and nobody to greet me. I had to wait over 10 minutes before anyone was there to check me in.

De bedden zijn fijn en voldoende kussens.

Hygiëne. Witte tegels in de douche zijn geel van de zeepaanslag. Douchevloer is glad door niet schoonmaken. De vloer in de kamer is vies. Naast mijn bed plakte ik aan de vloer en als je met witte sokken in de kamer loopt zijn je sokken zwart. De receptie deed niets met mijn commentaar en haalde haar schouders op.

Good

Nothing

I liked how quiet and clean it was but also how informative things were on the walls

There was left over dog hair in the rooms that got on our socks and the shower door didn’t close all the way