Polo Santa Monica

HORRIBLE check-in experience. Super unhelpful and unfriendly front desk staff. I had accidentally booked the wrong dates for my stay, and the women at the front desk said they'd clean a new room and help us swap the dates. They told my friend and I to wait, so we did. About 30 minutes later, we went to check on the progress and there was a different woman working there. She knew nothing about what we were waiting for. I then proceeded to change the booking here in Expedia, and after showing her the updated booking she told us we had to pay a tax, which was fine and we were expecting that. I'm not fluent in Spanish but my friend is, and apparently it didn't matter how many times my friend told her we'd pay the tax, she basically kept telling us there was nothing she could "do to help us." Finally, after about 20 minutes of going back and forth with this woman, she somehow miraculously decided she would accept our tax payment so we could get into our room. VERY CONFUSING and I still to this day have no idea why she was giving us such a hard time. The room was okay, and breakfast was decent. The gentleman working the breakfast buffet was very kind and is the only reason why I gave "staff & service" 2 stars, because everyone else we interacted with was rude and dismissive. The price is good but like they say, you get what you pay for.

The room was great and very close to the airport. However the service was poor. It took 2 e mails and several days to respond to a request I sent to book an airport transfer. When we arrived it had not been booked. Worse still the food we ordered was awful. Dry, recooked chips… and it took 45 minutes to arrive despite us being the only customers. The staff were rude, and more interested in their puppy than serving us. The puppy pooed on the floor of the restaurant.

Located close to the airport. Due to flight delays we checked in to freshen up just 2 hours before checkout. The front desk staff was very accommodating. Helped us locate our taxi to Ollantaytambo as well. This is a great place for a overnight stay close to the airport.

Nice hotel

The room (410) had a great view over the airport and the shower was fantastic. The only complaint was that we had a 3 bed room and one of the beds had hair and dirt in the bed. We only needed 2 beds so it wasn't an issue.

It was ok property was like 8 out of 10 it’s like out of the city so you have to take a cab for every

We Chan

A great [low cost] choice for a short stay for one or a couple.

Gente amable

Ficamos apenas uma noite como transito. Mas achei ruim o chuveiro ser dentro do quarto, separado apenas por uma cortina em frente a cama, era muito frio para tomar banho, rsrsr. Mas o quarto é bem grande, e usamos muito os chás que ficam na recepção, pois foi na nossa chegada a altitude. No outro dia pegamos um transporte para o vale sagrado então a hospedagem nos atendeu.