Hotel Ade

A beautiful hotel I've stayed in before & shall use again in the future

Nice hotel in bacalar! The breakfast was good as well and the staff was very helpful. The only bad thing is the lack of light in the room even with the light on but not a major issue. Would recommend as it is close to the lake and restaurants

Very clean.A short walk to lagoon.Breafast good. Charming and helpful host.

Hotel looked clean.

The four people room is definitely not for four people. The couch-bed is very uncomfortable and is too small for even one person. The main bed is large but also uncomfortable. The owner was overall very dismissive and rude in general, he told us that it was obvious (?) that the room was for families with small children and not for friends and he can't write everything in booking so it was on us that we booked the room. So here's me writing it in booking, don't stay in that room and avoid the hotel if possible. The pool is also much smaller (it's more like a large tub) then it's shown in the photos. After the first night we had to move to another hotel since the owner was not really helpful. He showed us couple other rooms (no discount) but said we would find something to complain about them. I wish him good luck in the future. Oh, all of the locks, including bathroom locks are in danger of not working any second, so use with care.

Practically nothing

We received a room wiht mold and there was a horrible smell of disinfection. We asked the receptionist for another room because of this and he told us they don´t have any room available and he was not trying to solve the problem at all. The room did not have any window, just the door for outside, so it was not possible to get out the horrible smell of disinfection. Fortunately we spent there just 1 night. I don´t definitely recommend this hotel. The bed was not comfortable at all, horrible mattress and the bed for 2 persons is too small (140 cm only I think). Also there is no fridge (ok, this was in the description), also no wardrobe were to put our things so definitely not suitable for longer stays. Also there was no hot water in the bath room. There was a breakfast for free but after seeing the horrible reviews on breakfast + no flexibility in hours (the breakfast was available only from 9:00, which is really too late...) we decided to not take the breakfast. Also I could see on the photos that there is sign "free breakfast - minimum suggested tip 20 MXN" - if the breakfast is for free included in the price why the guest shall give any tip????!!!! On top of that for what is being offered - ridiculous extremely poor breakfast which does not deserve any tip... (that´s why we decided to go for breakfast to not be even more upset... The reviews on the breakfast we saw in Googlle were horrible as well.) If you have chosen this hotel anyway, don´t forget to agree on the time of arrival, on description of the hotel there is written that the reception is open 24/7 but many times nobody was there. The photos on booking looks nice but the reality was different.

Very nice and small family hotel. Personal was super nice. Can use a pool... offer many activities like paddleboard, boat trips

Just double size bed. Missing at least small bar fridge in the room.