Candlewood Suites - Plano North by IHG

Great

Well, I was confused about staying there upon arrival because it didn’t feel like a hotel. It was a bunch of kids running around and a lot of lobbying. I had a two queen suite and my room and the linens smelled old and musky, which made the entire room smell. Shortly after being in the room a couple of hours, my son discovered a couple of German coaches. We instantly grabbed all our belongings and jolted down stairs. Staff was very nice and tried to make it right by accommodating us with two new rooms and a free snack item from the store. Now, I wasn’t going to leave a review, however one of the rooms we were given smelled of urine! By this time we were tired and just pushed through the night so we could leave in the morning. Worst experience I ever had while staying in a hotel. I will never give another Candlewood Suite my money.

Roaches, smelled awful, rooms weren’t properly cleaned.

check in took forever, even being the only one checking in at the time. the room smelled like an ashtray, two bugs on the wall, spider web above the fride, and som unknown glue like substance in various spots in the room. most staff was rude

Miss Tia was so professional and friendly. She provides excellent customer service. The room was very clean and comfortable

The water pressure in the shower was pretty low and went cold after a few minutes. It eventually went back to hot.

I gave it 5 stars with price considered. I stay in hotels 300+ nights a year, so I can honestly say that this place was a grand slam! The rooms are spacious with kitchenette, full size fridge/freezer, amazing beds, large Tv's with LARGE selection of channels, room even has a full size closet with a laundry basket. The laundry is free (ignore the quarter slots, just pretend they are in there). Machines have seen lots of use, but the price is right. There is also a fitness room with treadmills, an excer-cycle, and free weights. Rooms and entire facility is very clean. The kitchenette includes the basics like plates, bowls, silverware + more.... This is where they start going over the top..... Also a measuring cup in the room, A GARBAGE DISPOSAL, AND A DISHWASHER!!!!! Under the sink, you get a scrub brush, paper towels, dish soap, and dishwasher detergent!!!! THERES MORE... They have "Lending Lockers", where you can "borrow things" free of charge. Things like Crock Pots, umbrellas, puzzles, board games, etc.... And behind the counter they have a selection of books you can also borrow. There is a full selection of things you can buy, should you need them..... Laundry soap, beverages, frozen dinners, soups, dressings, ice creams, and on and on.... There is also an outside gazebo area with two gas BBQ's A computer with printer is available for use in the lobby. They do place a hold on funds of $50 ( or will take $100 cash), but you get that back, and we'll worth all the amenities they provide. Parking lot is kinda small, but whatever. There is more available than what I typed. HIGHLY RECOMMENDED!!!!

Good location. No issues.

Service

I just moved to Tx from Phoenix. The property is very clean and smells good when u walk in. Tyler checked in my husband and I in and was so kind and helpful. She was the best!!! All if the staff are friendly. The hotel sits off by itself which is great but there are a lot of shopping nearby

They provide free washing which is great but some residents will take your clothes out of the washer so you just have to watch your stuff or wash them later in the evening when it's not so busy. So that's not the hotel's fault. I did see a couple of roaches but again that may be from other guests living here for extended periods because hotel is really clean.

The first room we got , the ac didn’t work. so we had to moved to another room with 2 queen beds. In that second room, I found a croach. Rooms aren’t clean.