Candlewood Suites - Plano North by IHG

The front desk lady was awesome. I forgot her name but she was a young black lady. She was very professional.

The room has a bad smell, and I was greeted with a roach on the counter upon entering. I couldn't get comfortable with the smell and had to try and sleep with lights on because I didn't want any roaches to appear when turning lights back on. The bathroom was ok, not perfect. There was only enough towels for one person and I paid for more than one. We couldn't switch rooms because they were all booked. So we couldn't get out of the horrible smell. One of the picture frames were missing a picture. I will NOT be paying to stay here again.

Clean and very friendly staff.

No complaints.

Beds are comfortable

The hallways smelled like cooked food the entire time and there were people coming and going outside the front of the hotel having a party with drugs, alcohol, and loud music.

The bed was comfortable. The staff was more than accommodating, and helped me without complaint.

The issue here is the smell. There is a definite smell once you enter the lobby, which only intensified in our room. The Carpet was the primary culprit I think. It was a Body Odor smell that was actively fighting a bad deodorizer.

Had very comfortable beds. AC worked great! Stocked kitchen.

The price.

The water for showering was cold, my car got stolen and I still haven’t gotten it back. The staff was unapologetic about the water being cold. It was just like a oh well. And no one seemed to care the car was stolen. Yet said it’s never happened in all the years blah blah. Horrible stay.

Not worth the money felt unsafe outside