Candlewood Suites - Plano North by IHG

It was a comfortable stay!

The staff the lady in the morning when we checked out was so nice and friendly

The breakfast

The location, the outside, and the room

Room is big and clean. Great for a family.

the lobby area was fine. but as soon as i stepped off the elevator onto my floor it smelled terrible. then my room had a different bad smell. the rooms were muggy and stale. it didnt hit me until later in my stay as to why they had signs in the lobby that said no drugs were allowed in the hotel or gazebo area. there were ppl outside doing drugs. i came to realize this hotel was a hang out spot for drug users. i do want to say that the staff of the hotel was VERY sweet and concerned with all my needs. they tried their best and they couldnt help what was going on outside

Average room. Nothing fancy but for the job done.

Experience was pleasant.

I got there late and was told I didn't have a reservation. Then he found it. SO I go to the room. It smelt like cigarettes. Then I kept hearing what sounded like someone above me rolling their suitcase all around the room. I thought it was usual at 11pm. But then noticed it still at 1AM. So all night long I heard this. Hard to sleep. Still hearing it the next morning. Bed was comfortable