Candlewood Suites - Plano North by IHG

i liked the size of the room and the guest computer in the lobby. also, very attentive staff. the location in proximity to restaurants and outlet mall stores was a definite plus!

i was placed in an adjoining room and it was too close for comfort seeing how i didn't know who was next door. also, there was no ice tray in my freezer and upon asking the staff, one couldn't be found on the property either.and then, there was always a small entourage in the very small smoking area on the back patio.

Our room had a bit of cigarette smell. Difficult to sleep at night due to thin walls and being able to hear and feel the elevator movements two rooms away. Could hear any noise in the hallway with the door closed. And any sounds adjacent guests made. I don’t recommend this hotel if you like it to be quiet when trying to sleep.

We tried to check in for this stay shortly after midnight and were turned away saying that the property policy was that if they had not heard from the people on the reservation by 7 PM, even if already paid for, they cancelled the reservation. We were left without a place to stay for the night. The desk clerk was also very rude about it.

Good location

1 dining chair in the room for 2 people, so tricky to sit and eat, fridge not working on arrival (was fixed the following day) but thought this would’ve been checked, kitchen area floor was very dirty!

The original room smelled. The attendant then swore the smell was their brand of carpet cleaner and there was no other room with a king bed available only to find on 2 minutes later. That room did not smell but had roaches.

The room was very smelly, and when we asked the staff to change it the employee over there who was Indian mail refused to change the room and he said that all the rooms smell like this all of our stuff started smelling like that terrible smell, and all of our clothes and luggage and everything else was smelling that way alsoI don’t think I’m going to stay at this hotel again

Easy access to hotel from freeway with shopping nearby. Staff was very friendly, competent and helpful. Room was clean with convenient kitchenette and comfortable bed.