Sorell Hotel Rex Zürich

Room was hot at night, fan supplied was too noisy to run

The hotel was nice, but we got there after 6:00pm and the check in process was terrible. After I spent 30 minutes filling out a form on the computer, it failed. There was a phone next to the laptop with a HELPLINE, so someone did pick up and help me, but it was a pain after travelling all day. Other guests were telling me "good luck with that". The room was clean and the breakfast was okay and free with the room charge.

Nice European hotel steps from local rail and within walking distance to Old Town area of Zurich. Don’t expect a large US type room. Rooms and bathrooms are small, and they serve a traditional European breakfast- no bacon and eggs here. For the money, it’s a good hotel. If you’re looking for a larger brand, you’ll pay considerably more. I’d stay here again

It was all gret

Hotel location was very convenient by tram.

We loved how quiet the hotel and surrounding streets are. The beds were very comfortable. And, the area was conveniently located. The staff was mixed. Cristina was great, making good dinner recommendations, and affording an early check-in. Another staff member, said, at 6:30 in the morning, that “she wasn’t here yet”(?) And, when I asked her to send a postcard back to the US, with their next mail, she seemed very put out. So, I asked for it back, and sent it myself. Not a friendly face, first thing in the morning, and terrible last impression. But, overall, we liked the hotel.

The hotel doesn't have anyone on call in the evenings. Water were lukewarm, and TV didn't work, but there was no one to talk to about it.

Conveniently right off the bus stop and within the Old Town of Zurich, 10 mins to the main train station. The hotel is small and compact but very clean and includes all the amenities. I love the rubber ducky. The breakfast was included with our room. It provides variety of breakfast items. The waffle is delicious and different to American ones. The outside seats are perfect to enjoy the morning meal.

Self check in is not easy. Their system does not recognize Expedia reservation number, so have to call to get room key. No where were we give the door code, so had to wing it. Check in could be improved!!

Ana was very helpful and friendly when checking in.