Serenity Villa Hoi An

The location of the hotel was perfect. Everything was within walking distance. The owners are very friendly and helpful.

There wasn't anything we didn't like.

Le personnel est très gentil, prêt à conseiller. L'emplacement est top, on a tout fait à pied. Excellent rapport qualité prix.

La literie peut être un peu trop locale car assez dure :-)

Baño reformado y habitación amplia. Personal muy amable y atento.

La habitación daba a un edificio pegado a dos metros, poco luminoso

Location was good

Stayed at Serenity Villa in Hoi An and unfortunately had a very disappointing experience. We checked in around 8:30pm and were only then informed that there would be construction works happening. At that point, moving accommodation wasn’t really an option, so we stayed. However, every morning from 7am the noise was extremely loud — to the point where it was impossible to relax or even remain in the room past 8am. The room itself was also not comfortable — the bed was very hard and the room had a musty smell throughout our stay. We also used their laundry service, which turned into another issue. When our clothes were returned, a pair of Nike shorts and a top (both well-worn and previously washed many times without issue) were stained dark blue and completely ruined. We raised this with staff and were told they would rewash them, but they came back in the exact same condition. We were then told the damage was caused by our sunscreen and sweat — which makes no sense given these clothes were brought from home and have never had issues before. While we did receive a refund for the laundry, when we asked about compensation for the roughly €150 worth of clothing that was destroyed, the staff were dismissive and quite rude. The interaction felt very unprofessional, and the blame was entirely shifted onto us.