M5 Hotel

Excellent property. Very friendly staff and excellent location!!

Great location and wonderful staff. Only thing I did not like was that the toilet is open and directly behind the bed… this was not clear to me in the pictures when I booked and was a bit more intimate than I would have liked.

很舒服的環境，衛浴設備極佳，枕頭床墊舒適，若是燈光明亮一些會更好。

Amazing staff and services. Only downfall was we could not shower for two days due to freezing cold water, even when we got up at 7am and past midnight, still cold. Was hot 1 day of 3.

Hotel was Excellent. Beds were comfortable. Staff was the best. Rooms were spacious. Best location in chiang mai. Will stay here as often as I can. Pool was clean and refreshing. 10 out of 10.

It wasn’t a great experience for us. The floors are concrete. The shower and toilet are one big room with no partition, so everything got wet whenever someone showered. This isn’t the best place for a family especially with young children. The staff didn’t speak English, so it was hard to communicate with them. The hotel was very cheap, and it had the basic amenities.

Only stay here if you are familiar with Chiang Mai and completely self sufficient. Do not expect any customer service. The rooms are basic but modern and were fine, but the property itself and the staff leave a lot to be desired. We had a total of 3 rooms. One of the rooms had a non working safe. One of the other rooms had minimal water pressure in the shower and sink. First, be aware that there is no elevator on the property. You will be hauling your suitcases up and down the stairs yourself. They do not help. The staff is completely unaware and unprepared. Nobody understands any English, which can be overlooked, but even when we used Google translate to ask simple questions, they had no answers. For example, we asked what restaurants were recommended in the area to which we were told to just go walk around. When they told us there was no food at the hotel or on property, we asked where to get breakfast and they shrugged their shoulders. We asked about getting to the Sticky Waterfalls, an arguably significant tourist attraction, and they had no idea what it was or how to get there. We asked about towels to take to the waterfalls and were told no. We asked about other options like renting towels and were told that we just can't take hotel towels, but no attempt at helping us find a solution. It's fine to not speak a language, but if you're going to run a hotel, at least offer resources for your guests. There are many hotels to choose from in the area. Look elsewhere.

Excellent!

Very spacious and comfortable room. Building and decor in tasteful and nostalgic tropical colonial style.

The initial impression of the hotel appears promising, but upon closer inspection, it falls short. Our room was in poor condition, lacking serious cleanliness. The toilet seat was on the verge of detachment, the wall paint was peeling, the floor seemed unclean, there were dirty spots on the bedsheets and coffee cup, and the handle on the window fell off while attempting to close it. Overall, it was in poor condition. The room's open layout compromises privacy in the bathroom and safety box required contact with staff for a key despite having a numeric code. Additionally, the mirror is positioned for those under 160 cm, and the coffee contains milk, posing challenges for those with dietary restrictions or allergies. The room lacks soundproofing, making it difficult to sleep with ongoing street parties throughout the night, and we were there on weekdays. The check-in process and staff were pleasant. Yet, when we requested assistance in securing a taxi to the airport, they opted for GRAB, which is more expensive than a regular taxi. The pricing was not communicated beforehand, and resulted in overpricing. It would be beneficial if they informed guests of the price in advance or arranged a regular taxi (as requested!) with a meter to avoid unexpected expenses. Despite claiming environmental concern and towel change only when left on the floor, our towels were replaced daily, even when not on the floor. This contradicts their stated policy. If you appreciate the rough look and a cool fake photo for your Instagram photos, this might be suitable. However, if you prefer a well-functioning room with attention to detail, such as removing cobwebs from corners and addressing cleanliness concerns, it's advisable to steer clear. An overall bad experience. Would not stay here again.