Eastern Garan Hen Yuan Resort

La tranquillité du lieu.

Le manque d'entretien des infrastructures. Notre porte de chambre était très abîmée par de l'humidité apparemment. Difficile à ouvrir. Wc japonais qui se déclenche à chaque passage dans la salle de bain...mauvaise évacuation. Pas de restauration, ni bar. Petit déjeuner sur commande pas avant 8h .

Big room

Cleanliness is an issue and the mattress

THE HOTEL FROM HELL! We stayed a night out of the 4 that we paid for (and only because it was late in the day and we are unfamiliar with the place). Filthy, tacky rooms (we picked up around a dozen worms on the floor and behind curtains), rust and mold all over the bathrooms. Little to no water in the showers; dusty, dilapidated furniture (doors of a cabinet were actually held together by a wound plastic bag), unmowed grass and trash all over the grounds, murky water and algae in the pools. We even had to ask for pillows as there were none in our room, and what they gave us smelled. No proper reception service. We got 2 rooms - the door locks in both do not work; anybody can enter your room while you sleep or are out. Parking area is a mud pit. In San Juan but in a remote area that's very dark in the evenings. EVERYTHING'S FRAUDULENT; THE PLACE DOES NOT LOOK LIKE THE PICTURES! We spent twice for accommodation as we had to move to another hotel, and this SCAM of a place almost ruined our entire vacation! Our tour van was already waiting outside, and cleaners were still in the room - it flooded due to a drain that doesn't work. Drivers and other businesses in the area have attested to the fact that they were moving people out of this hotel in the middle of the night as the latter are unwilling to suffer through filth and a very bad stay. We don't think, with all the bad reviews, that the owner even cares - he's happy for everyone to be disgusted and leave, while he keeps their cash.

The girl at reception was lovely and very helpful

This is the worse hotel/motel/hostel I have ever stayed in! The pillows had mould on them, covered up with extra pillow cases. The mattress’s had springs poking out, the bed frame on one of the beds was broken, no hot water, the pool had so much algae we wouldn’t let the kids swim, the lock on my door wouldn’t lock, it was incredibly noisy and too far out of town. I could go on, but I think you get the picture!

Swimming pool

Bad sewage smells. All appliances were in a non-English language. The place is undergoing renovation that is nor mentioned online.

Nothing

Everything