Quality Inn & Suites Pueblo West

The customer service was great appreciated the EV chargers, unfortunately everything needed updated. The beds were horrible to sleep in. You went to the middle. They are old and outdated. The room carpet is dirty and nasty and outdated. Some money needs to be put back into the hotel for upkeep.

The staff was friendly and polite

✔️ in was lengthy due to comp lags? The king size bed was exceptional. Lrg ottomon and 2-3 person sofa. Desk. Ample sparkling white towels for a one night stay. Breakfast offered eggs sausage. Waffle maker, biscuits & sausage (not too salty.) Cubed potatoes. Bagels cream cheese, PB and honey. I did not try the coffee. Plenty of shamp & cond. + makeup removers a tiny coffee pot and hair dryer. A/C unit worked well and on low it was not too loud. TV remote had weak bats. carpeting in halls and room/ tile in full bath/ rain fall shower hd. Weeds were prevalent with also some debris from previous guests. In my rm I found one finger nail clipping and a piece of a French fry hiding behind the TV cabinet. My service animal was welcome with my provided paper work. (Rabies Certificate and US Dept of Trans Service Animal Air Transportation Form. ) Otherwise a $20.00 fee is added (Not stated on hotels.com website listing) Italian Sausage Sandwich Restaurant located right across the street. Also located nearby a Jimmy John's and several gas stations. Noise level from other late night guests (after 10 on a Saturday nt) was loud. Hot tub was not working and the pool was pretty small but clean and refreshing. Business office has a working p.c. and printer. Laundry was also available. Ice maker also o.o.c. Two smoker friendly areas located on both ends of bldg. Two levels (no elevator) with 22 rooms on each. RM 123 roomy / 2 windows / b/o drapes.

Against my better judgement, I made this reservation because the reviews appeared to be positive and the location was going to be very convenient for us. Most times is is better to follow your gut instead of your brain. This was one of those occasions. This establishment is the quintessential today's Quality Inn. I'll let you sort that out for yourself. The exterior was attractive and in a semi business mixed occupancy district. Check-in was good with a friendly clerk. Immediately the problems started. The hot tub was out of order (don't know how long it had been but wasn't noted on the Choice Hotels website). The ONLY ice machine was broken, had to wait on the desk clerk to bust up ice from a plastic bag from the store. The hotel, while attractive, it was obviously cheaply built. There was a small child romping around in the room above us late in the evening. Very loud! We tried to call the front desk but found out the room phone didn't even have a dial tone. Glad it was just a child romping around and not a medical emergency. Breakfast had a very minimal selection and not exactly well maintained and restocked. Our room and the entire facility was very clean however some of the furnishings had seen better days, some time back. Attached is a picture of a chair in our room. On checkout, the front desk wasn't even attended so that some of these issues could be brought up with the management. Needless to say, this was the last chance I'm ever giving Quality Inn Hotels.

We booked 3 rooms for a family weekend in Pueblo West. The rooms were clean, the breakfast was simple but good with waffles, eggs, sausage, hash browns, yogurt, breads and good coffee. We enjoyed our stay. The ice machine was out of order so we had to do without ice in our drinks.

Nice hotel. Convenient with truck/RV parking

Air conditioner broke in exercise room. No elevator, run down, hot tub not working. And MOLD on the biscuits for breakfast. Needless to say I won’t be staying there ever again. And hotels.com gave a very good rating! ????

Clean rooms, friendly service

The shower sis not drain, ice machine not working properly , refrigerator not working. Ice and frig needed after a long hot day. Ratings did not give accurate descriptions. Won’t stay again.