Wingate by Wyndham Biloxi - Ocean Springs

We booked three rooms for a group stay and checked in at approximately 3:00 PM. Upon entering the rooms, we immediately noticed multiple serious issues involving cleanliness, maintenance, and safety. These included mold in several areas (including around AC units and wall edges), dirty bedding with hair present, dust and debris under beds, dirty or damaged fixtures, non-working lights, and a leaking toilet that created a slip hazard. There were also significant safety concerns with the property itself, including a non-functioning elevator and an exterior stairwell door that did not appear to lock, allowing unrestricted access to the building. One member of our group is 80 years old with mobility limitations, making these conditions especially concerning. We left for a scheduled event and, after discussing the conditions, determined the rooms were not safe or suitable for an overnight stay. Upon returning, we were offered alternative rooms; however, those rooms also showed similar issues, and the overall safety concerns were not resolved. As a result, we did not stay overnight and secured alternative accommodations elsewhere. We reported the issues to staff at the front desk and requested assistance; however, we were informed that a refund could not be issued. While we understand that hotels may have limitations, the conditions we experienced were not acceptable for guest safety or comfort. We hope management takes these concerns seriously and addresses the cleanliness, maintenance, and safety standards to prevent future guests from experiencing similar issues.

The breakfast was terrible

Options were poor and they didn’t have any spray for the waffle maker

The receptionist was great and helpful

TV didn't work

?

I didn’t get to stay

Elevator not working rooms wasn’t cleaned had holes in walls piss Stinson sheets threw mattress as well as small black spots headboard waiting on manager to refund me my money back

N/A

None

None

Clean and convenient to everything

Everything was good

BREAKFAST WAS NOT GOOD. WATER PRESSURE IN THE SHOWER WAS VERY LOW, AND THE WATER DIDN'T GET HOT. CHECK IN STAFF WAS GREAT. ALL STAFF AFTER HAD NASTY ATTITUDES. I HAD A FAMILY EMERGENCY AND HAD TO CHECK OUT A DAY EARLIER, AND SHE WOULD NOT CHECK ME OUT. SHE TOOK THE ROOM KEY, THOUGH.

I ASKED THE STAFF AT THE FRONT DESK FOR A PAPER PLATE AND A PLASTIC FORK, AND SHE SAID SHE COULD NOT GIVE ME ONE AND JUST LOOKED AT ME.

The jacuzzi tub was dirty and the handle was broken on the tub. The water for the shower would not get hot. The wall and ceiling of the room was cracking and there was bugs in the room also the microwave didn't work. I was very unhappy with my stay.