Comfort Inn - Pocono Mountains

It was an average hotel experience. Staff did their job but weren't kind or courteous. The pool was a nice addition, but also added water damage and a strong mildew smell throughout. No towels or wash cloths, we were given pool towels that were lieratlly falling apart at the seams. The bed was comfortable, but the linens could have been better cleaned. Hair on the outer blanket and it had a slight tan hue, either the linen is very old or their washers are not up to par and stained them. Dust and hair on the floor, very obvious that they skipped a sweep/mop. housekeeping seemed like a rush job overall, confirmed by them attempting to enter our room 5 minutes after check out. appliances were the best feature, minus the coffee maker and the fridge which again, skipped over to conserve time. location is okay, though the construction on 940 and the PA turnpike made travelling within the area a hassle. The surrounding food options were okay. The restaurant/bar attached seemed nice but pricey. any other decent restaurants are 15 minutes away in downtown White Haven. Overall, the stay was satisfactory, bring your own cleaning supplies, towels and washcloths, which I feel most hotel guests do nowadays, and the stay will be to your liking and price range of you are willing to explore the area for activities and food!

so, i wish i had known how terrible this rooom was before we reserved it. im stil getting creeps just thinking about it! first thing i noticed was the chair, upholstered in dark brown filthy with stains and white crud and greasy matted armrests. I wouldn't allow my dog in it! the floor was swept and I couldnt tell if it was clean. the bed was made with fresh sheets and comfortible. the wall next to my side of the bed had drips running down it. I shudder to think what it was! same by the waste basket, brown drips on the wall and container, chew, spittle, food, drink? then we get to the bathroom...this was the most sickening room the handles to the faucets, toilet and shower handles were grimey and filthy with visible crud.. the soap bottle had dirty drips all over it and brown crust on the pump. the quick fixes on the grout everywhere in the bathroom were dirty and done without care. amazingly someone thought-thread bare towels were okay. our bathmat had a salad plate sized hole in it. not a tear but a place where the weave was missing. quite a defective towel. it was not effective and should not have been in service but rather trashed

Place is rundown, furniture dinged and dented. Peeling carpet trim in hallway. Sheets and towels were clean, bed comfortable. Breakfast adequate but somewhat unappealing. Cheap room rates. Easy access to Penn Turnpike

The bathroom has mold in the shower and on the sink counter, exhaust fan didn't work & was dirty, one light was out and the light cover needed to be cleaned. That was just the bathroom! The carpet in the hallway(s) needs to be cleaned and/or repaired. Hallway molding was falling off and the lobby elevator was not working. The freeze in mini fridge needed to be defrosted you can't open the door. The only nice thing is flooring in the room was newer and the beds were fine. Lobby was nice.

Staff didn’t come to clean room or bring fresh towels. Elevator was broken. Hotel was pricey for condition of hotel which needs some work and lack of customer service.

The property is a 1.0 star at best, and should be the same with ratings. The staff were friendly and helpful, but could not overcome the ill-repair of the facility. Pros- 1. Breakfast was ok, but one of the highlights of the stay. Cons - 1. Garbage overflowing in outside receptacle. 2. Elevator out of order 3. Stairways dirty 4. Bathtub drain rusty 5. Bathtub calking needed replaced and had mold in most of it. (None of the family members were willing to take a shower). 6. Bathroom very small, toilet a child size to accommodate the size of the room, an turned in an odd angle. 7. The morning we left, the cold water went out and rooms were getting flooded.

Good food at Mexican restaurant next door. Lobby was nice, breakfast other than waffles was cold (bacon, eggs). Guest room was clean. Bathroom light out, outlet didnt work, bathroom fan didnt seem to work. A landscaper hasnt touched this property in a couple years. Weeds very high, discarded cig butts everywhere, empty beer cans dumped off railing by sidewalk, elevator was broken, shattered glass in the door to 300 series rooms.

We arrived after a long day of driving and they couldn’t honor our reservation for two beds. We had to leave and drive home two hours in the middle of the night.

There was not anything that my family and I benefited from at the hotel.

Pleasant staff but property was not in good condition nor was it deeply clean. I stayed four nights and a housekeeper wasn’t in my room at all. Some areas were not well cleaned.