Comfort Inn - Pocono Mountains

Nice

Breakfast is very bad with cheap items.

This is a good hotel for the budget minded. It was very clean and the staff was very friendly. The hotel needs some updates. The carpet, the elevator, and the Jacuzzi in our room all needed updates. Otherwise, this is a great place to stay and the price was wonderful

They have temperature controlled area for indoor swimming pool. They also keep separate pool towels for guests so we don’t have to carry our down there that was nice.

THE POOL AREA WAS NOT MAINTAINED PROPERLY LEAD TO WET LIFTS AND CORRIDORS AND ALSO NO TOWELS IN POOL AREA

The room was not pleasant at all, the bathroom was bad and quite old, but otherwise it was pleasant.

We made a reservation to stay at this property on 3/15/25 for a family ski weekend. We arrived, checked in, and went to the to the room. Unfortunately, our room was dirty. The carpet was not vacuumed, the bedding was worn and tattered, the surfaces in the room were not wiped clean, and the worst part was there was a pubic hair on the bathroom counter. The carpeting in the hallway outside the room was stained and neglected too. We decided that we were uncomfortable with the cleanliness standard at this hotel and made the decision that we would not stay in this hotel with our two nine year old children. We approached the front desk attendant and explained the situation. She was very helpful and understanding. She apologized and recommended calling Eddie, the hotel manager, to discuss refund possibilities. She gave me his number and said she would make a note on the reservation about our unhappiness with the dirty room and that we would not be staying at the hotel for the evening. I have called Eddie several times and left messages for him, and I wrote to the hotel through the Expedia website, but have not received a response or a phone call. I’m disappointed that Eddie has ghosted us and the hotel has made no effort to return the call, refund our money, or make amends. What’s up Comfort Inn - Pocono Mountains?

needs upgrading . carpets and furniture needs upgrading . staff friendly and beds clean and comfortable on positive side .

The hotel was completely dirty. My room was absolutely filthy. I checked out and stayed at the Holiday Inn express instead. The bathroom had no toilet paper upon checking in, when I had called they told me I needed to come get the toilet paper myself at the front desk

There was mold in the fridge and shower