Best Western Grants Inn

Location ...off the highway

The front desk employee didn't seem to be well trained in good customer service.

There was just way too many pubic hairs in the shower

Just an average, no frills hotel. Pool was closed for maintenance. Breakfast was mediocre.

After a long day on the road, we chose this property and after check in realized that a compressor fan was making a howling noise that could be heard throughout the entire sleeping area (the lobby and the rooms are not connected). We spoke to another guest who said it had been like that for a couple hours. Then a smoke alarm starting chirping. The desk person said she did call maintenance, offered another room, but their was no escaping the noise. We never touched anything in the room, we just checked right back out. Best Western did NOTHING to offer a refund, although Hotels.com tried. The property is old with a fresh coat of paint but lacking in maintenance and clearly doesn't care about their potential customers. We went across the street to HI express and had a great stay. I'll never stay with BW again and lessons learned about taking the non-refundable option.

Front desk personnel excellent

Beds were comfy. Right by I40.

Great stay. Clean room. Friendly staff. Wonderful breakfast..

I would not stay here again. When we arrived and went to our room the hallway smelled really bad. Musty and kind of a moldy smell. Then our room was ok but when we turned on the water in the sink it had a bad sewer smell. We did not use the water from the sink but had our bottled water with us. I told the front desk girl about the smell and she never said a word. The check in girl was also not friendly. So I would absolutely stay away from this place. The breakfast was nice and the lady working on the breakfast was very kind and was working hard to keep everything up. So that was the only good part.

Do not stay here .. drive a little further save 75 dollars . First room smelled like someone had just dookied . Like to make me puke.. after 3 tries lady finally answered and gave gave room upstairs in the kennel suite,apparently. All dogs many barking dogs. Way crazy for me & The worlds smallest toilet

We have stayed here before and will again