Best Western Plus Elgin - Chicago

I would not recommend this place. Poor planning by them for the amount of people reserved. We were forced to stay here for a hockey tournament by the CCM 200x85 tournament team. This hotel knew they were fully booked a few weeks ago and did not figure things out in advance. When we checked in there was 1 person working with a lobby full of people. No sheets were available for the pull out couch. When we pulled out the couch for my kid to sleep in it had rice, a raisin, what I hope was pepper all in it. We went to fold the mattress to shake it into the garbage and the brand new garbage can bag had chewed gum in it. I tried to call down but was put on an endless hold due to only 1 worker. My husband went down there and there was countless customers trying to get sheets, towels or room items fixed. Our shower had something orange and textured in the bottom of it and room 262 has a really funky smell to it ( it was strange enough for a hockey family to notice) it was like an old milk smell. Some outlets work while others do not, there was plenty of them so we were able to find enough. My lights worked but other families in our group had non working lights, leaking air conditioner units, and shower issues. Yes renovations were done but not done well. The bed was comfortable and the coffee maker is a good touch. The amount of money we were stuck paying for this tournament was for sure not worth it.

The pool

Everything else, creepy guest. Staff could care less about guest safety.

It was getting a nice rehabbing.

One of the guys rehabbing the motel was living next door to us. He was loud - playing music, arguing with a woman and that sort of crap. We knocked on the door between the rooms and told him to keep the noise down and he banged on the door in return - twice. He was noisy all four days we spent there.

La limpieza

Todo está bien

Great customer service and staff would definitely recommend this hotel to everyone

N/A

Very safe

The only thing that I liked probably was the bad even though it was comfortable in the room was just gross both rooms that I moved to.

That is very loud there the rooms are dirty and the staff really is not nice.