Courtyard by Marriott Charlottesville - University Medical Center

Convenient location to the hospital. Clean room and comfortable bed.

We paid extra for the breakfast, they did not honor it. Staff was dismissive about it and basically said it wasn’t their problem. Only one of the staff that we encountered was approachable.

Location is great, but the experience is not. One elevator not running and the other one stopped on incorrect floors, leading to confusion and even more elevator delays. (of note, no elevator certificate is present in the elevator). HVAC in our room did not work property. Apparently, thermostat on wall did not work as no response to temp change or fan change. Fan ran continuously with cold area Ultimately, in the middle of the night, we turned the power off rather than having cold air. No extra blankets in room, in spite of it being a room with a sofa bed. (Most hotel rooms with that have extra linens, not at Mariott Courtyard, I guess). Coffee left in room only decaf and not discovered until next morning. Checkout the next morning: When I told the clerk our challenges and suggested clerk notify management-nothing was said. Not, yes I will do that; and no apology. Ultimately, also although unknown at the beginning of check out; clerk could not complete my in person checkout because their computer systems were down. I can't recommend this hotel.

The best thing about this hotel is its excellent location next to UVA and the corner, making it easy to walk to any university event or the hospital, and a moderate walk to the Downtown Mall area. Our suite was very large, and the on-site parking was convenient though tight maneuvering, and some of the low spaces are prone to flooding. On the other hand, the room was in disrepair and not clean up to usual Marriott standards, with mold and loose tiles in the bathroom. Also, while room requests can never be guaranteed, we delayed our check-in to get the type of room we'd wanted based on guidance from the front desk, though such room never materialized.

Excellent hospitality and facilities!

Location

The temperature was uncomfortable in our room and the thermostat was unresponsive. It was sort of rundown.

Location and desk

No Laundry service