Days Inn by Wyndham Michaelwood M5

Convenient stop off on travels. Budget and could do with a bit of updating. Had to pay £5 for parking but was told to book direct so it would be free. Paul on reception was friendly and helped with directions. Would stay again

Just very basic. Staff too busy to help

I paid for 1 night and booked my complimentary night (another saga!). At booking, the receptionist was not helpful in terms of advice regarding facilities. I had chosen this hotel due to it having EV charging. However the chargers have been moved to the services, not ideal as a lone traveller. I asked where they were and was told ‘over there’… where?? I dropped by bags in the room and headed downstairs to find out where breakfast (pre-booked) was.I was told ‘walk along the path and over the bridge’. What path, what bridge, what was the place called? I asked for details and was told I couldn’t have (what turned out to be a voucher) because you had to pay for this. She was surprised to know I’d paid. Is it not basic customer service to know what your customers have arranged? I returned to my room after charging my car and changed for bed circa 9:30pm. I wished I hadn’t as I saw, when cleaning my teeth, the former (??) occupants stubble all behind the taps. I was exhausted so didn’t have the energy to dress and request another room. The following day, I went for breakfast. This turned out to be the other side of the M5 - 0.4 mile walk away. Not exactly convenient and no reference on website. I was told I owed £5 for parking even though this was a ‘perk’ on the website. Sunday 04:54 staff were talking outside and moving wheelie bins. Really - on a Sunday. Waking residents. DO NOT BOOK. Go anywhere else. I’d give more but there are insufficient characters.

Checking in was great and the person in the desk was friendly and helpful. Please be ready to pay an extra £5 per car for parking. Breakfast is a 5 minute walk across the motorway bridge and wasn’t worth the money in all honesty. Good for the rest we needed.

Booked last minute as a half way stop from Cornwall to Blackpool. Had a very warm and welcoming by Paul the receptionist; recommended some nice restaurants nearby and helped with directions. Room was clean and had a lovely view of the fields on the back of a the hotel! On departure we had smiles from housekeeping and a pleasant conversation with the manager. We will definitely recommended and use this hotel again in future. Thank you all at the hotel :)

What a surprise … It was all good since we checked in until we checked out The staff very friendly and the room was clean with everything you need

Convenient spot to side of motorway services, quiet comfortable room

Average basic hotel but awfully bad smell in room where people had been smoking even duvet smelt bad really off putting when you don't smoke

Really impressed with this hotel. It was quiet, arrived at 11pm. Quick check in. I didn't bother doing it in advance. Stayed bank holiday weekend on route to holiday. Very helpful and friendly staff. No smell, good beds, nice size room for 4 of us. 6yr old slept on floor bed which was perfect. Tea/coffee and snacks to buy downstairs. Even a microwave. Saved us a fortune. We then used the service Rd, as advised by the staff, to go to a lovely local cafe just 7mins away. This saved us an extra 20 minutes on our journey as well, as I hadn't realised it was on the north side. Easy connection back south again. Wonderful!

Beds were rock solid. Pull out bed was smelly & covered in stains. Cobwebs everywhere (wouldn't hurt to wipe down sills or get a duster). Lamp lights flickered and were bent. Room was dirty. Tv was balanced as didn't stand up (was broken).