Casa Natalia Boutique Hotel

The Hotel is marketed as luxury boutique hotel. Unfortunately I could not see the luxury and was disappointed. The hotel is well located in the heart of the city, so you can walk to the main points in the city. Most staff members are very friendly, this fact was really appreciated. However we are far from a luxury hotel. The rooms are very basic, water in the shower is running extremely slow, the furniture of the room is very dated and needs an urgent upgrade. Breakfast is very simple and basic. There was a problem with my reservation (they did not find it) and the way this was handled was a bit unpleasant. The room cost including taxes was 450 USD. This is definitely too much for this dated and simple place. It is a pity because most staff members are very nice… maybe they can upgrade it, then it could be nice.

Staff was great and the room was very charming. Restaurant was very good as well.

Nothing I can think of. It was a 10+ experience

Location, right on the square. Nice room . Good size. Porch. Comfortable bed. Friendly staff. TV with US networks, US cable channels have an option to change language to English.

Shower water not hot.

This was our fourth time staying at Casa Natalia. As always, the staff are friendly and very accommodating. The food amazing. The location super convenient. Mellow atmosphere. A little problem with lack of hot water in one room, but they graciously moved us to a better room. We will be back.

This little hotel has everything you need. The pool is lovely, the food is amazing and the people are so friendly they felt like family after a few short days. Just at the edge of the plaza you are near all of the action and just a short ride to the beach.

Loved the central location. The staff made us feel like family. Always friendly and eager to help. Great to have an in house restaurant when we didn't want to leave and go out. You must try the chooxlate chicken!

2nd time we have stayed there. We really enjoyed our first stay. This time, mixed feelings. Pros: Best location in San Jose. Right on the square. Close to EVERYTHING! Excellent staff Good parking Great pool Small and attentive Cons Didn’t care for the room. Upstairs . ( downstairs are much better). Weird painted face on the wall. Their take on making it an art pierce failed. Makes you feel like someone is watching you. Display case on the outside of the room depicted “ small various statues of devils”. Strange taste in art. One small bottle of water in the room. They said just to “fill up the bottle at the bar downstairs when needed. ( when 92 degrees it’s a lot of trips). We stayed 2 nights and they never replaced the water. Complementary margaritas when checking in, along with a refreshing iced non alcoholic drink. Good call. Very welcoming staff. Gave it 3 stars this time because of those things afore mentioned. Things I believe important but may not be to others. Most likely would stay there again ( with a room downstairs). The location alone is worth it.

It was a complete disaster staying at this location. Do not book this hotel at all. Unless you want jump through your own window to get in through the hotel. Be outside with no accommodations when the power goes out. So if you want do all of those things, please book with them.

The day we arrived there was a power outage, not the hotels fault but the way it was handled was awful. We were sitting at the pool for over 5 hours since it was too hot in the room and there was no running water. We were checked in on 1x, there was no other customers at the hotel so not sure why nobody could come update us or just offer some ice water since we were dying in the heat. Also if you have mobility issues, this is not a great hotel for you. My mother has limited mobility and there are stairs everywhere, to the rooms to the pool to the front desk, everywhere! Then my sister in law got locked out of her room and they couldn't get the door open, she had to jump through a window to open it herself because they said they couldn't get a locksmith. After sharing our concerns the manager offered us a single hotel room at another hotel for the night while things were fixed. We originally booked 2 rooms with them, once I pointed that out she offered us 2 rooms. We ended up staying at the other hotel because we didn't want any more stress or tension on our trip. Again there are things that hotels can't control like power outages, but the way you handle it or customer concerns makes a huge difference.