Hilton University of Florida Conference Center Gainesville

Went to the No Name Lounge for my husband's birthday lunch. Met friends there! It took 15 minutes to even take a drink order. They did not know which beers were available on top nor which beers were available at all! We were told they had none of what we requested but we're not offered additional options! Only one person working at the bar. Very poor service! Had to ask for silverware had to ask for additional drinks had to request boxes once we were finished eating. While the food is very good, there should never be one person in attendance! As Hilton members we were somewhat astonished at this lack of service.

Nice clean comfy room

One rude staff lady at front desk. Pool was also dirty

I checked in at 915pm. The front desk girl was great. I went to my room. Showered. Got ready to go have a drink at the bar. At 1041pm no one was in the bar area working or drinking. I went to the front desk and asked if they are open. She said yes. I went and sat at the bar for a few minutes. No motion anywhere in the restaurant. I went back to the front desk. New girl at 1045pm. I ask can you call someone to help get me a drink. She said I dont have a number to call anyone. I asked they dont have a phone number to call. She had an attitude. I asked her name. She said she doesn't have to give me that. So i took out my phone to take a picture and she went in the back. So I went outside to breathe. Came back and ask for a manager. She said there isn't one on site. Which is a lie. A manager has to be on property at all times. Then I asked for a phone number, email or business card. She said I dont know if I can find one. I said you better figure it out. DONT STAY HERE IF YOU NEED ANY ASSISTANCE OR HAVE A QUESTION. I have been in the hospitality business for 24.5yrs. This was the worst service I've ever had at a Hilton Hotel. So sad to see how far you have fallen in your service.

Close to baseball fields . Plenty of free parking.

Clean, friendly, lovely breakfast

TV remote was not in room. New remotes did not work. After 3 visits to desk, and 2 calls to maintenance, situation was resolved.

location was great. seen the football players that was great 👍