Holiday Inn Express Hotel & Suites Burlington by IHG

We liked the shower, which had twice as much pressure as a previous hotel at which we had stayed during our trip. We truly appreciated the refrigerator in our room. The hotel clerk (I don't remember his name) was very outgoing and courteous.

We chose to not eat any of the breakfast items. First, my wife and I have dietary restrictions (no pork or seafood, plus she has celiac disease), but the food that had been set out was not labeled and we aren't about to guess at what we're eating (neither of us likes cereal). An employee came in and brought either food or juice (can't remember for sure what she brought), but she was apparently too busy and hurried to look at anyone--otherwise, I would have asked her some questions. I then noticed there was one apple in a fruit basket, but when I picked it up, I observed what appeared to be a bruised spot where I'm guessing a worm had been, so I could only wonder how much attention/care is given to what is set out. I would say the breakfast options were the worst part of our otherwise enjoyable stay. We only stopped in Burlington so we could visit our niece and her husband; they later told us the hotels in this area are so pricey because it's near a casino. We don't gamble, so if we had known of a less expensive hotel away from the casino, we would have booked our room there instead.

The property was very clean

I’m very disappointed. The main reason I brought my kids here was to use the pool, especially since most pools aren’t open right now. After someone got sick in the pool, we were basically left sitting in the room watching TV. I understand situations happen, but offering no refund, no discount, and simply telling us to go home doesn’t feel fair. I paid for an experience that my family wasn’t able to enjoy, and I’d appreciate some type of accommodation or resolution.

Location

The pancake make wasn’t working due to not having pancake mix. The breakfast wasn’t staying filled as it should have been with the amount of people staying.

Breakfast was cold and pancake machine wasn't working. The location was perfect for our basketball tournament across the street at Fun City.

Bathroom was kind of dirty, fridge didn't work and we wanted to keep our leftover pizza and mexican in there. No tissues in the room. No towels at the pool. No housekeeping in sight. yikes!