Best Western Hiram Inn and Suites

Will stay elsewhere next time. AC didnt work in 1st room. Barely in the 2nd. Rooms not cleaned well.

Front Staff was helpful with anything we needed.

Parking was easy and convenient, area is kind of tucked away and safe. Room furniture and bathroom fixtures are old and out dated. The cable service for the TV is not HD. I didn't even know that there was still signals that weren't HD.

Very good

Property manager said perfect timing, your room just got done. We go into the room. There is no way this clean. Dust, filth and spider webs. That's not clean. The bathroom sink and counters was nasty. The toilet had brown stuff at the bottom . Which was a mess and i do mean amess and nasty. I went across the street to Walmart. Bought cleaning supplies and cleaned room from head to toe. I have pictures. I will never ever stay here again. I do mean that!!!!!!!!!! Never will i stay here again. I mean that cold heartly. NEVER. Then for the manager to play in my face and say it is clean. It was discussing. Once again I have pictures.

People were so nice and helpful.

Very friendly staff. A nice quiet place to get away for a couple of days. 😊

Good location within walking distance to shopping and dining. Clean and safe environment.

Nothing

Breakfast sucked No fitness center No pool Very poor employees

This was my second stay at this Hotel and I came back because it was convenient, we had a spacioius room, same 4 guests and tbe staff were pleasant. The person who checked me in said he has owned it more than 10 years and there had been no changes, but there were. He had already decided to put us in a room for 2 people, there were 2 sets of towels and 3 !pillows for each bed. The room was small but we adjusted to that. Their unwillingness to wirk with us because we used Expedia to get a great deal was appalling. They didnt care about customer service. Housekeeping was very nice and persons working the desk at night were civil and helpful. These 2 guys would go out of their way keep from saying hello. The beds actually slept very well. We were all really tired from travel and some sick, so most of us slept between our events. I had softened toward my position but when I went to check out the owner just pointed his finger at tbe desk and barked "just leave the keys in the desk." He was nothing short if rude! I will stay further outor closer to my neice and nephews homes the next time I come, it doesnt matter the cost. Good service and hospitality is what I was paying for and the Owner and his backup could use a good lesdon in both. Thank you, Expedia and The One Card for providing me support and excellent service via Southwest Airliines and Hertz and for your assistance with our stay at the Best Westen.